Hi, Searched and looked through forums but can't seem to find this. When dialling my voice mail menu extension (666 in my case) and ignore the enter pin Number message, I was under the impression that I should get the chance to dial an extension to tend to Voicemail on that extension. All I get is the message invalid pin number then please enter personal identification number repeatedly. Sorry for being a noob, have spent the whole morning in the phone system management but to no avail. Anyone have a clue? Many thanks in advance.