ITSP just doesnt work with the system any longer.

Discussion in '3CX Phone System - General' started by giovanni0826, Jun 29, 2007.

  1. giovanni0826

    Apr 6, 2007
    Likes Received:
    one of the providers i've been using all a sudden doesn't work properly through the 3cx. no upgrades have been done, no system changes have been completed recently. the provider is VArphonex. this is the issue; incoming calls connect through the 3cx to DR to extension just fine but after 20 or so seconds the call is disconnected. this is the message when it happens.

    13:04:13.203 StratLink::eek:nHangUp [CM104001] Call(7): Ln:10000@VAR hung up call; cause: unknown

    outbound calls are no problem. they complete and stay up.

    the service provider works properly both ways when configured with a softphone.
    this is a call log of a failure.

    13:16:13.343 StratLink::eek:nHangUp [CM104001] Call(8): Ln:10000@VAR hung up call; cause: unknown
    13:15:54.765 CallLegImpl::eek:nConnected [CM103001] Call(8): Created audio channel for Ext.1100 ( with Media Server (
    13:15:54.765 StratInOut::eek:nConnected [CM104005] Call(8): Setup completed for call from Ln:10000@VAR to Ext.1100
    13:15:54.125 CallConf::eek:nProvisional [CM103003] Call(8): Ext.1100 is ringing
    13:15:50.312 MediaServerReporting::DTMFhandler [MS211000] Call(8) Ln:10000@VAR: DTMF (RTP) from arrived. in-band DTMF tone detection is turned off.
    13:15:41.250 CallLegImpl::eek:nConnected [CM103001] Call(8): Created audio channel for Ln:10000@VAR ( with Media Server (my.public.ip:9008)
    13:15:41.234 CallConf::eek:nIncoming [CM103002] Call(8): Incoming call from 954585xxxx (Ln:10000@VAR) to sip:7878878-3cgnm33qd7a7d@

    varphonex support isn't any help. does any have a clue what the issue.
  2. SY

    SY Well-Known Member
    3CX Staff

    Jan 26, 2007
    Likes Received:

    Just describe VoIP provider option configured in PBX.


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