IVR audio stopped.

Discussion in '3CX Phone System - General' started by derval, Feb 7, 2018.

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  1. derval

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    my 3cx install was working fine and suddenly the IVR audio stopped.
    the system functions otherwise .. any advise

    note also i have restored a working backup and still the same effect

    PS i am running the latest 3cx
     
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @derval

    Are you referring to the IVR service or you mean that you cannot hear the prompt when in the IVR?
     
  3. derval

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    • Yes , none of the IVR recordings worked .. even the hold music..
    • I reloaded an old back up from earlier in Feb and the same thing.
    after updating the system prompts I noticed the IVR recording where all gawn (space empty under the IVR menu.)
    so I have relocated the welcome greeting so far and it works again so I am now going to load back all the music on hold and stuff.
     
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