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- Jan 31, 2016
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Hello Forum Members,
Can the platform capture DTMF input from a caller, then process the input via backend database and if successful, perform call routing to appropriate queue ?
To give more context, consider scenario :
A caller calls into a phone banking company. The IVR prompts to enter account number. The DTMF is captured and processed by a SQL database. IF account matches,then call is transferred or further menu options are played, otherwise caller is prompted again to enter account number. After a total of 3 tries, call is disconnected.
Thanks,
Can the platform capture DTMF input from a caller, then process the input via backend database and if successful, perform call routing to appropriate queue ?
To give more context, consider scenario :
A caller calls into a phone banking company. The IVR prompts to enter account number. The DTMF is captured and processed by a SQL database. IF account matches,then call is transferred or further menu options are played, otherwise caller is prompted again to enter account number. After a total of 3 tries, call is disconnected.
Thanks,