IVR Authentication, Database Dipping & Call Routing

Discussion in '3CX Phone System - General' started by rsaxe17, Feb 21, 2016.

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  1. rsaxe17

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    Hello Forum Members,

    Can the platform capture DTMF input from a caller, then process the input via backend database and if successful, perform call routing to appropriate queue ?

    To give more context, consider scenario :
    A caller calls into a phone banking company. The IVR prompts to enter account number. The DTMF is captured and processed by a SQL database. IF account matches,then call is transferred or further menu options are played, otherwise caller is prompted again to enter account number. After a total of 3 tries, call is disconnected.


    Thanks,
     
  2. rsaxe17

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    HI Members,

    I think 3CX Voice Application Designer is what I need ! Am I correct ?

    I still have to explore VAD to figure out the possibilities... but in the interim, is it possible to transfer customer context (details captured via IVR/Backend db) to 3CX client ?
    Would a third party custom application be required to achieve this ?

    Thanks,
     
  3. CentrexJ

    CentrexJ Member

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    Yes the VAD will do what you need.
     
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