IVR / Digital Receptionist Reports

Discussion in 'Ideas' started by ongc, Jul 25, 2017.

IVR / Digital Receptionist Reports 5 5 3votes
5/5, 3 votes

  1. ongc

    Joined:
    Jun 23, 2009
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    Hi,

    Would it be possible to have a report that shows IVR statistics? As in what options are selected and how far the caller gets in the IVR.

    The current Call Reports does show that the IVR answers the call, however does not show the selected options, or when the call is handed to another IVR.

    Thanks,
    Deniz
     
    AnthonyH and Lucas Garcia like this.