Hello, I am having an issue when a caller dials a user extension from the IVR directly. The system thinks the extension is invalid and just repeats the IVR prompt. No matter what extension I try it doesn't transfer to the user. I looked throughout the system and couldn't find any options for this. From my research, it seems this should work by default, correct? From the manual, it says "Whilst a digital receptionist prompt is playing, a caller can enter the extension number directly to be connected to an extension immediately. This allows callers who know their party’s extension to avoid going through a receptionist. This option is enabled by default." I am currently on the latest version. Any ideas as to why this wouldn't work?