- Joined
- Sep 19, 2017
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Hi,
I followed the standard procedure for backing up and restoring for the upgrade.
All went good but now the IVR are not working.
Looks like that the entire configuration of each of them got lost. If I call the IVR the system pickup the call, then all silent for a while and finally a thank you and goodbye message before hangup.
Searching on the file system I noticed that IVR folders are gone (with logic and prompt files).
Did I miss something?
Thanks, Giuseppe
I followed the standard procedure for backing up and restoring for the upgrade.
All went good but now the IVR are not working.
Looks like that the entire configuration of each of them got lost. If I call the IVR the system pickup the call, then all silent for a while and finally a thank you and goodbye message before hangup.
Searching on the file system I noticed that IVR folders are gone (with logic and prompt files).
Did I miss something?
Thanks, Giuseppe