ivr outbound +voice synthesizer

Discussion in '3CX Phone System - General' started by marcomelli, Jan 8, 2016.

Thread Status:
Not open for further replies.
  1. marcomelli

    Joined:
    Oct 30, 2015
    Messages:
    1
    Likes Received:
    0
    hello,
    i need to integrate a PBX with my software (in dot net) in order to execute many outbound IVR call.

    i need to generate a message (using a voice synthesizer) and make a call to a number. Then the user pressing the buttons on the phone, will answer some question.

    I think i will need 1 or max 2 levels in the ivr tree.

    It's feasible with 3cx?
    Any suggestion?

    Regards,
    Marco
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    1,338
    Likes Received:
    77
    Hi Marco,

    I think this should be possible by using a combination of the 3CX Call Control API and the 3CX Voice Application Designer (VAD).

    You can find some information for both here:
    https://www.3cx.com/phone-system/call-flow-designer/
    http://www.3cx.com/blog/docs/call-control-api/

    To explain my though very briefly, the VAD could be user to create the IVRs and introduce some 'logic' into them as well as interact with some sort of Database which should be possible, and maybe also take advantage of the text-to-speech feature it has.
    Then the 3CX API could be used to handle the automatic initiation and handling of the calls.
     
Thread Status:
Not open for further replies.