IVR problem

Discussion in '3CX Phone System - General' started by d.wedel, Sep 22, 2007.

  1. d.wedel

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    Hello,

    I am new to 3cx phone system.
    I use the free version and used in on school with no problem at all.
    Now I installed it at home and when I try to call sometimes it works but mostly I hear: "The person you are to call is unavailible." I use xlite as a SIP phone.
    I don't know what is wrong but in de server status window all lines are registered as they should but I get this error:
    IVR not found on 127.0.0.1:5483
    Can anybody tell me if that is the problem?
    And if not still what that error means.

    Thnx

    Don
     
  2. 5qg4

    5qg4 Active Member

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    It's not come from 3CX's IVR. It's come from Xlite.

    Please provide the full details console log for us to investigate.
     
  3. Anonymous

    Anonymous Guest

    If the IVR is not available or cannot route to it the call gets dropped (engagement signal).

    That is where X-lite (or your VSP) will play the message that the called party is not available.

    Check your IVR config and make sure the service is running.
     
  4. d.wedel

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    I stated it wrong I did not call with xlite I called with my cell phone and some times it works perfectly but mostly it sais that the person I try to call is unavailible.
    In the status window it says that the voip line is registerd and the extension is registered. I use the extension in xlite.
     
  5. d.wedel

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    Here is the details log:
    21:48:01.500 ServRegs::eek:nAdd [CM113002] Registered: Ext.100
    21:48:01.203 ServRegs::eek:nRemove [CM113003] Unregistered: Ext.100
    21:48:01.046 ServRegs::eek:nAdd [CM113002] Registered: Ext.100
    21:47:38.562 ListenConnect [CM114000] SL: connected PCDON:0/PHPExtension_0 at [PCDON]/PHPExtension_0
    21:41:30.640 ClientRegs::eek:nSuccess [CM113005] Registration of sip:0878755406@sip.xs4all.nl is successful
    21:41:30.390 ClientRegs::eek:nSuccess [CM113005] Registration of sip:0878755406@sip.xs4all.nl is successful
    21:41:30.390 ClientRegs::eek:nSuccess [CM113005] Registration of sip:0878755406@sip.xs4all.nl is successful
    21:41:30.375 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    21:41:30.375 ClientRegs::eek:nFailure [CM113006] Registration of sip:0878755406@sip.xs4all.nl has failed; reason=Bad Request
    21:41:30.250 ExtLine::Register [CM110004] Send registration for <sip:0878755406@sip.xs4all.nl>
    21:41:30.250 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='xs4all'
    21:41:30.015 ExtLine::Register [CM110004] Send registration for <sip:0878755406@sip.xs4all.nl>
    21:41:30.015 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='xs4all'
    21:41:29.796 ExtLine::Register [CM110004] Send registration for <sip:0878755406@sip.xs4all.nl>
    21:41:29.796 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='xs4all'
    21:41:29.796 StunClient::process [CM115002] STUN resolved external IP=84.87.52.54:55292 by server 64.69.76.23
    21:41:29.484 StunClient::process [CM115002] STUN resolved external IP=84.87.52.54:55292 by server 64.69.76.23
    21:31:29.890 ClientRegs::eek:nSuccess [CM113005] Registration of sip:0878755406@sip.xs4all.nl is successful
    21:31:29.875 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    21:31:29.875 ClientRegs::eek:nFailure [CM113006] Registration of sip:0878755406@sip.xs4all.nl has failed; reason=Bad Request
    21:31:29.640 ExtLine::Register [CM110004] Send registration for <sip:0878755406@sip.xs4all.nl>
    21:31:29.640 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='xs4all'
    21:21:29.468 ClientRegs::eek:nSuccess [CM113005] Registration of sip:0878755406@sip.xs4all.nl is successful
    21:21:29.453 ClientRegs::eek:nSuccess [CM113005] Registration of sip:0878755406@sip.xs4all.nl is successful
    21:21:29.453 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    21:21:29.453 ClientRegs::eek:nFailure [CM113006] Registration of sip:0878755406@sip.xs4all.nl has failed; reason=Bad Request
    21:21:29.250 ExtLine::Register [CM110004] Send registration for <sip:0878755406@sip.xs4all.nl>
    21:21:29.250 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='xs4all'
    21:21:29.015 ExtLine::Register [CM110004] Send registration for <sip:0878755406@sip.xs4all.nl>
    21:21:29.015 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='xs4all'
    21:21:29.015 StunClient::process [CM115002] STUN resolved external IP=84.87.52.54:54989 by server 64.69.76.23
    21:21:28.375 StunClient::process [CM115002] STUN resolved external IP=84.87.52.54:54989 by server 64.69.76.23
    21:01:33.515 MediaServerReporting::Service *** Connected to PCDON:5483/IVRServer at 127.0.0.1:5483 ***
    21:01:33.500 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:32.984 IVRConnected [CM111000] IVR Server is connected
    21:01:32.984 ListenConnect [CM114000] SL: connected PCDON:5483/IVRServer at [PCDON]/IVRServer
    21:01:32.500 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:31.765 ClientRegs::eek:nSuccess [CM113005] Registration of sip:0878755406@sip.xs4all.nl is successful
    21:01:31.515 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:30.515 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:29.546 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:29.093 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:28.437 ExtLine::Register [CM110004] Send registration for <sip:0878755406@sip.xs4all.nl>
    21:01:28.437 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='xs4all'
    21:01:27.500 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:23.953 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:22.875 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:22.875 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:18.781 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:17.687 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:16.546 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:15.562 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:14.562 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:13.562 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:12.484 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:11.484 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:10.515 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:09.515 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:08.546 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:07.546 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:06.468 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:05.468 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:04.500 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:03.500 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:02.421 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:01:01.421 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:01:00.453 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:00:59.453 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:00:58.375 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:00:57.375 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:00:56.406 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:00:55.406 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:00:54.328 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:00:53.328 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:00:52.359 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:00:51.359 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:00:50.359 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:00:49.343 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:00:48.375 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:00:48.359 StunClient::process [CM115002] STUN resolved external IP=84.87.52.54:54762 by server 64.69.76.23
    21:00:46.359 StunClient::process [CM215001] STUN failed to resolve external IP using server 64.69.76.23
    21:00:43.156 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:00:43.109 StunClient::process [CM115001] Send initial STUN request to 64.69.76.23
    21:00:42.968 CallMgr::Stack::thread [CM106001] ** Enter Stack Loop **
    21:00:42.046 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:00:42.046 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:00:30.968 CallMgr::DumThread::thread [CM100004] ** Enter DUM Thread **
    21:00:28.953 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:00:27.953 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:00:26.890 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:00:25.875 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:00:25.296 ListenConnect [CM114000] SL: connected PCDON:0/VoiceBoxManagerService at [PCDON]/VoiceBoxManagerService
    21:00:24.906 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    21:00:23.937 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    21:00:23.687 DBA [CM109000] ** Database connection Ok **
    21:00:23.046 CallMgr::Stack::Initialize [CM106000] ** Adding transports **
    21:00:23.046 CallMgr::Initialize [CM100003] ** Initializing SIP stack **
    21:00:23.046 CallMgr::Initialize [CM100002] Default Local IP address: 192.168.1.72:5060
    21:00:22.828 MediaServerConnected [CM112000] Media Server is connected
    21:00:22.828 ListenConnect [CM114000] SL: connected PCDON:0/MediaServer at [PCDON]/MediaServer
    21:00:22.640 CallMgr::Initialize [CM100001] Version: 3.1.2434.0
    21:00:22.640 CallMgr::Initialize [CM100000] Start 3CX PhoneSystem Call Manager
    21:00:22.593 LoadLicenceInfo [CM100008] Licence loading error
     
  6. Mirzab

    Mirzab Member

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    Just pertaining to the Localhost address - I would backup 3CX, un-install, reboot, clean install and restore. I always seem to suggest this before the various fixes other more knowledgeable members propose because I find it fixes these issues in the simplest manner, just my way :)
     
  7. d.wedel

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    Didn't work:

    07:19:08.546 ClientRegs::eek:nSuccess [CM113005] Registration of sip:0878755406@sip.xs4all.nl is successful
    07:19:08.109 ExtLine::Register [CM110004] Send registration for <sip:0878755406@sip.xs4all.nl>
    07:19:08.109 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='VOIP'
    07:17:49.265 ServRegs::eek:nAdd [CM113002] Registered: Ext.100
    07:17:49.031 ServRegs::eek:nRemove [CM113003] Unregistered: Ext.100
    07:17:48.812 ServRegs::eek:nAdd [CM113002] Registered: Ext.100
    07:17:35.015 ListenConnect [CM114000] SL: connected PCDON:0/PHPExtension_0 at [PCDON]/PHPExtension_0
    07:14:24.968 ListenConnect [CM114000] SL: connected PCDON:0/VoiceBoxManagerService at [PCDON]/VoiceBoxManagerService
    07:14:23.281 MediaServerReporting::Service *** Connected to PCDON:5483/IVRServer at 127.0.0.1:5483 ***
    07:14:23.250 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    07:14:23.046 IVRConnected [CM111000] IVR Server is connected
    07:14:23.046 ListenConnect [CM114000] SL: connected PCDON:5483/IVRServer at [PCDON]/IVRServer
    07:14:22.250 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    07:14:21.234 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    07:14:20.234 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    07:14:19.234 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    07:14:18.250 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    07:14:17.203 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    07:14:16.203 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    07:14:15.203 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    07:14:14.203 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    07:14:13.203 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    07:14:12.187 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    07:14:11.171 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    07:14:10.171 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    07:14:09.156 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    07:14:08.156 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    07:14:07.140 MediaServerConnected [CM112000] Media Server is connected
    07:14:07.140 ListenConnect [CM114000] SL: connected PCDON:0/MediaServer at [PCDON]/MediaServer
    07:14:02.921 StunClient::process [CM115002] STUN resolved external IP=84.87.52.54:56181 by server 64.69.76.23
    07:14:02.578 StunClient::process [CM115002] STUN resolved external IP=84.87.52.54:56181 by server 64.69.76.23
    07:14:02.390 StunClient::process [CM115001] Send initial STUN request to 64.69.76.23
    07:14:02.265 CallMgr::Stack::thread [CM106001] ** Enter Stack Loop **
    07:14:02.046 CallMgr::DumThread::thread [CM100004] ** Enter DUM Thread **
    07:14:01.984 DBA [CM109000] ** Database connection Ok **
    07:14:01.531 CallMgr::Stack::Initialize [CM106000] ** Adding transports **
    07:14:01.484 CallMgr::Initialize [CM100003] ** Initializing SIP stack **
    07:14:01.484 CallMgr::Initialize [CM100002] Default Local IP address: 192.168.1.72:5060
    07:13:59.812 CallMgr::Initialize [CM100001] Version: 3.1.2434.0
    07:13:59.812 CallMgr::Initialize [CM100000] Start 3CX PhoneSystem Call Manager
    07:13:59.703 LoadLicenceInfo [CM100008] Licence loading error
     
  8. SY

    SY Well-Known Member
    3CX Staff

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    Described problem is not related to IVR at all

    Specified log entry is not a problem because later you can see log entries:
    You have another problem and it is related to NAT device:
    Initial:
    Then:
    Then:
    You can see that NAT changes external port associated to local PBX address (PBXHost:5060). As a result, SIP requests sent by VoIP provider stop to reach PBX until PBX recheck association and inform VoIP provider about changes.

    You need to find a way to force your NAT to save association between external port and PBXHost:5060 address for longer time (it is preferred way) or configure PBX to perform STUN check more often (not recommended).

    Regards
     

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