Hello there I have a small question about the Digital Receptionist - IVR system in 3CX Phone System What I want to do Someone calls The call is routed to an IVR The IVR picks up the call and plays some music or some spoken information After 5 seconds (timeout) I want to redirect the call to an extension. No need for any input from the caller What I did Setup a rule for incoming. The rule is setup to play onhold.wav No menu options. After 5 seconds of timeout "Connect to extension XX" Non-existing extension "Repeat prompt" What is not working The call is picked up by the IVR and the onhold.wav is being played. The call does not get redirected to the desired extension after 5 seconds, but keeps on playing the onhold.wav. If I set the incoming rule to route the call to the same extension without any IVR, it works (the extension is ringing) Am I doing something wrong here? Or the above logic should work?