Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

IVR question

Discussion in '3CX Phone System - General' started by inteq, Jan 9, 2013.

Thread Status:
Not open for further replies.
  1. inteq

    Jan 8, 2013
    Likes Received:
    Hello there

    I have a small question about the Digital Receptionist - IVR system in 3CX Phone System

    What I want to do
    Someone calls
    The call is routed to an IVR
    The IVR picks up the call and plays some music or some spoken information
    After 5 seconds (timeout) I want to redirect the call to an extension.
    No need for any input from the caller

    What I did
    Setup a rule for incoming.
    The rule is setup to play onhold.wav
    No menu options.
    After 5 seconds of timeout "Connect to extension XX"
    Non-existing extension "Repeat prompt"

    What is not working
    The call is picked up by the IVR and the onhold.wav is being played.
    The call does not get redirected to the desired extension after 5 seconds, but keeps on playing the onhold.wav.
    If I set the incoming rule to route the call to the same extension without any IVR, it works (the extension is ringing)

    Am I doing something wrong here? Or the above logic should work?
  2. lneblett

    lneblett Well-Known Member

    Sep 7, 2010
    Likes Received:
    Not sure. You did not state the exact method for the rule.

    On an inbound call, you establish the rule that directs the call to an IVR. The IVR has a recording associated to it after which the caller response is expected. as the IVR has no keys set, the caller gets to the timeout and then gets directed to the location specified in the no response area.

    You should be able to dial the system extension for that IVR directly and see what happens.
Thread Status:
Not open for further replies.