IVR recording wont save

Discussion in '3CX Phone System - General' started by ZenMasta, May 11, 2012.

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  1. ZenMasta

    ZenMasta New Member

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    I had made a recording prior using 3cx console I specified a file name (no file extension though) then I entered 101 as my extension. I got the call and proceeded to record my message. I verified the message and hit pound to save. But when I go back to the console and hit the play button it says the file doesn't exist, also there is no message on an inbound call either.

    What do I do?
     
  2. SY

    SY Well-Known Member
    3CX Support

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    IVR asks "Press 0 to save message..." Why do you press #?
     
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  3. ZenMasta

    ZenMasta New Member

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    It's # to end the recording and 0to save which I did, I just forgot the sequence when I posted as I wasn't on the line with IVR at the time of writing.

    However I tried again and same thing.

    I checked C:\ProgramData\3CX\Data\Ivr\Prompts

    and I can see the first wav I created and the one I just did

    I realized my problem. I thought after making the recording it would automatically apply it tothe IVR. But it did not, so I clicked the add button

    It's working, woot!
     
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