Tony Ayre
Customer
- Joined
- Feb 22, 2017
- Messages
- 18
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I have an install of 3CX running, its relatively young, only a month old, and in that time I have noticed that the IVR service isn't running and attempting to run it fails.
I receive the following error in Event Viewer:
I'm at a loss with this, so have no idea how to fix it. Anyone got any ideas? We didn't purchase support, but it seems unreasonable that this should simply not work on a fresh install.
I receive the following error in Event Viewer:
Code:
Log Name: Application
Source: Application Error
Date: 22/02/2017 16:27:45
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Cent-Phone-01.stagnet.wsat.tech
Description:
Faulting application name: 3CXIVR.exe, version: 15.0.59776.0, time stamp: 0x58403293
Faulting module name: 3CXIVR.exe, version: 15.0.59776.0, time stamp: 0x58403293
Exception code: 0xc0000005
Fault offset: 0x000000000008f093
Faulting process id: 0x57c
Faulting application start time: 0x01d28d2890485f29
Faulting application path: C:\Program Files\3CX Phone System\Instance1\Bin\3CXIVR.exe
Faulting module path: C:\Program Files\3CX Phone System\Instance1\Bin\3CXIVR.exe
Report Id: d6eec620-f91b-11e6-80bb-00155d8faf10
Faulting package full name:
I'm at a loss with this, so have no idea how to fix it. Anyone got any ideas? We didn't purchase support, but it seems unreasonable that this should simply not work on a fresh install.