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Solved IVR service won't start - has never started

Discussion in '3CX Phone System - General' started by Tony Ayre, Feb 22, 2017.

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  1. Tony Ayre

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    I have an install of 3CX running, its relatively young, only a month old, and in that time I have noticed that the IVR service isn't running and attempting to run it fails.

    I receive the following error in Event Viewer:

    Code:
    Log Name:      Application
    Source:        Application Error
    Date:          22/02/2017 16:27:45
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Cent-Phone-01.stagnet.wsat.tech
    Description:
    Faulting application name: 3CXIVR.exe, version: 15.0.59776.0, time stamp: 0x58403293
    Faulting module name: 3CXIVR.exe, version: 15.0.59776.0, time stamp: 0x58403293
    Exception code: 0xc0000005
    Fault offset: 0x000000000008f093
    Faulting process id: 0x57c
    Faulting application start time: 0x01d28d2890485f29
    Faulting application path: C:\Program Files\3CX Phone System\Instance1\Bin\3CXIVR.exe
    Faulting module path: C:\Program Files\3CX Phone System\Instance1\Bin\3CXIVR.exe
    Report Id: d6eec620-f91b-11e6-80bb-00155d8faf10
    Faulting package full name: 
    I'm at a loss with this, so have no idea how to fix it. Anyone got any ideas? We didn't purchase support, but it seems unreasonable that this should simply not work on a fresh install.
     
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  2. Sopock

    Sopock Member

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  3. Tony Ayre

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    Not sure what you mean. This is my first install, and I have this problem.

    That post doesn't match my symptoms, as it simply won't start at all. It doesn't run and then crash, it never runs in the first place!
     
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  4. GiannosC_3CX

    GiannosC_3CX Guest

    Hi Tony,

    What version of 3CX Phone System are you on? Also please let us know which Windows operating system are you running and make sure if your updates on your Microsoft .NET Framework version is 4.6.1 or higher.
    Please let us know if the problem persists.
     
  5. Tony Ayre

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    I am running the latest V15 release, updated with latest updates.

    The server is running .Net 4.6.2.

    I am still receiving this error.
     
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  6. GiannosC_3CX

    GiannosC_3CX Guest

  7. Tony Ayre

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    I haven't installed any prompts extra. I had installed some on hold music, but have now removed it. I had also installed the British English prompt set through the updates area, but have removed this also. So, all prompts and audio files are the defaults installed by 3CX. The IVR service is still failing to start with this same error.
     
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  8. GiannosC_3CX

    GiannosC_3CX Guest

    Hi Tony,

    I have sent you a p.m.
     
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  9. Tony Ayre

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    Following GiannosC_3CX's help, this has been resolved now. Turns out the IVR executable was corrupted somehow. Backing up, removing 3CX and reinstalling fixed it.
     
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  10. GiannosC_3CX

    GiannosC_3CX Guest

    Hi Tony,

    Glad to hear the issue is resolved and thanks for sharing the solution :)
     
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