IVR silent - Error! Module '3CX.com.OSBjsi'

Discussion in '3CX Phone System - General' started by one3cxuser, Mar 14, 2013.

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  1. one3cxuser

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    Hi all,

    We have been running version 11SP4 on a Win2012 box for a while.

    Lately it has come to our attention that we are having issues wih IVR. The IVR messages are sometimes not played and the 3CXIvrServer logs errors like these:

    07:25:39.946|4328|api\VXIpromptImpl.cpp(212):IvrDll, VXIpromptImpl::Impl::Queue(), Error! A serious error within IVR session

    07:26:33.251|4216|api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_5551234567_To_2200_Menu_2200_#0/617' session transferring to sip:2240@127.0.0.1:5060. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped

    07:27:43.178|4524|(0):Error! Module '3CX.com.OSBinet'. Error ID 302. URLhttp://localhost:5000/ivr/(S(fgeph1wkdkhbmehxsr0p5xlf))/dr.aspx?dr=1014&to=1014&from=5551234567

    Any ideas? I've seen similar issues in older threads, most of them relating to older versions of 3CX.

    Below is a longer extract from 3CXIvrServer.log:

    07:25:33.435|4328|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\32E3AD5C-3252-4ef2-A9D5-115A92B847AF\record_your_message.wav
    07:25:34.856|4328|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:25:39.808|4328|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\Program Files\3CX PhoneSystem\Bin\..\Data\Ivr\Media\beep.wav
    07:25:39.808|4328|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:25:39.946|4328|(0):Error! Module '3CX.com.OSBjsi'. Error ID 501. errmsgReferenceError: msg$ is not definedline1linetxttokentxt
    07:25:39.946|4328|api\VXIpromptImpl.cpp(212):IvrDll, VXIpromptImpl::Impl::Queue(), Error! A serious error within IVR session
    07:25:56.172|4216|(0):Error! Module '3CX.com.OSBinet'. Error ID 302. URLhttp://localhost:5000/ivr/(S(nju3v4c11axu1fvo00zctmrf))/dr.aspx?dr=2200&to=2200&from=0910732119
    07:25:56.184|4216|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\NOR Öppet Anette.wav
    07:25:57.580|4216|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:26:12.123|4216|VXIMachine.cpp(1108):IvrDll, CallSession::prompts_Stop(), Stop playback
    07:26:14.136|4216|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\32E3AD5C-3252-4ef2-A9D5-115A92B847AF\please_hold.wav
    07:26:14.137|4216|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:26:17.907|4216|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:programDataCXDataIvrPromptsonhold.wav
    07:26:17.908|4216|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:26:33.251|4216|api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_5551234567_To_2200_Menu_2200_#0/617' session transferring to sip:2240@127.0.0.1:5060. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
    07:27:16.559|2244|(0):Error! Module '3CX.com.OSBinet'. Error ID 302. URLhttp://localhost:5000/ivr/(S(fmthvfbanuhwnikiojqbuanl))/dr.aspx?dr=1014&to=1014&from=5551234567
    07:27:16.570|2244|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\A DR Öppet Mona.wav
    07:27:18.012|2244|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:27:43.178|4524|(0):Error! Module '3CX.com.OSBinet'. Error ID 302. URLhttp://localhost:5000/ivr/(S(fgeph1wkdkhbmehxsr0p5xlf))/dr.aspx?dr=1014&to=1014&from=5551234567
    07:27:43.189|4524|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\A DR Öppet Mona.wav
    07:27:44.634|4524|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:27:58.673|1892|(0):Error! Module '3CX.com.OSBinet'. Error ID 302. URLhttp://localhost:5000/ivr/(S(uco3etax32z4insfryquoged))/dr.aspx?dr=1014&to=1014&from=5551234567
    07:27:58.684|1892|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\A DR Öppet Mona.wav
    07:28:00.129|1892|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:28:06.143|1892|VXIMachine.cpp(1108):IvrDll, CallSession::prompts_Stop(), Stop playback
    07:28:07.615|1892|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\32E3AD5C-3252-4ef2-A9D5-115A92B847AF\please_hold.wav
    07:28:07.617|1892|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:28:11.394|1892|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:programDataCXDataIvrPromptsonhold.wav
    07:28:11.395|1892|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:28:20.657|5052|(0):Error! Module '3CX.com.OSBinet'. Error ID 302. URLhttp://localhost:5000/ivr/(S(w3k5hgtpkaxi504iwr31ig5b))/dr.aspx?dr=1014&to=1014&from=5551234567
    07:28:20.669|5052|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\A DR Öppet Mona.wav
    07:28:22.122|5052|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:28:26.505|1892|api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_5551234567_To_1014_Menu_1014_#0/620' session transferring to sip:9719@127.0.0.1:5060. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
    07:29:33.261|3908|(0):Error! Module '3CX.com.OSBinet'. Error ID 302. URLhttp://localhost:5000/ivr/(S(obi1e2z3bkcvuvheunyuzwsu))/dr.aspx?dr=2200&to=2200&from=5551234567
    07:29:33.272|3908|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\NOR Öppet Anette.wav
    07:29:34.711|3908|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:29:45.624|3908|VXIMachine.cpp(1108):IvrDll, CallSession::prompts_Stop(), Stop playback
    07:29:47.636|3908|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\32E3AD5C-3252-4ef2-A9D5-115A92B847AF\please_hold.wav
    07:29:47.638|3908|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:29:51.415|3908|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:programDataCXDataIvrPromptsonhold.wav
    07:29:51.416|3908|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:30:06.280|3908|api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_5551234567_To_2200_Menu_2200_#0/622' session transferring to sip:2230@127.0.0.1:5060. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
    07:43:30.399|2608|(0):Error! Module '3CX.com.OSBinet'. Error ID 302. URLhttp://localhost:5000/ivr/(S(1335lw1jq3kxkfdxxfe24col))/dr.aspx?dr=2200&to=2200&from=051126249
    07:43:30.410|2608|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\NOR Öppet Anette.wav
    07:43:31.856|2608|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:43:48.013|4696|(0):Error! Module '3CX.com.OSBinet'. Error ID 302. URLhttp://localhost:5000/ivr/(S(dpbt04oehn2m35wvqeliuaap))/dr.aspx?dr=2200&to=2200&from=5551234567
    07:43:48.024|4696|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\NOR Öppet Anette.wav
    07:43:49.467|4696|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:44:02.664|4696|VXIMachine.cpp(1108):IvrDll, CallSession::prompts_Stop(), Stop playback
    07:44:04.677|4696|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\32E3AD5C-3252-4ef2-A9D5-115A92B847AF\please_hold.wav
    07:44:04.678|4696|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:44:08.456|4696|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:programDataCXDataIvrPromptsonhold.wav
    07:44:08.457|4696|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    07:44:24.365|4696|api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_5551234567_To_2200_Menu_2200_#0/624' session transferring to sip:2240@127.0.0.1:5060. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
    08:12:55.212|4344|(0):Error! Module '3CX.com.OSBinet'. Error ID 302. URLhttp://localhost:5000/ivr/(S(0co4sdtpn5kequigk1gh10cb))/dr.aspx?dr=2200&to=2200&from=086212335
    08:12:55.223|4344|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\NOR Öppet Anette.wav
    08:12:56.671|4344|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:13:14.806|4344|VXIMachine.cpp(1108):IvrDll, CallSession::prompts_Stop(), Stop playback
    08:13:16.819|4344|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\32E3AD5C-3252-4ef2-A9D5-115A92B847AF\please_hold.wav
    08:13:16.820|4344|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:13:20.594|4344|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:programDataCXDataIvrPromptsonhold.wav
    08:13:20.595|4344|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:13:35.356|4344|api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_5551234567_To_2200_Menu_2200_#0/625' session transferring to sip:2210@127.0.0.1:5060. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
    08:31:51.441|5108|(0):Error! Module '3CX.com.OSBinet'. Error ID 302. URLhttp://localhost:5000/ivr/(S(amhv5ttkazkpcsh4stprzuiy))/dr.aspx?dr=1010&to=1010&from=5551234567
    08:31:51.453|5108|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\A Thn Öppet Kerstin.wav
    08:31:52.896|5108|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:32:12.312|5108|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\32E3AD5C-3252-4ef2-A9D5-115A92B847AF\please_hold.wav
    08:32:12.313|5108|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:32:16.079|5108|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:programDataCXDataIvrPromptsonhold.wav
    08:32:16.080|5108|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:32:21.341|5108|api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_5551234567_To_1010_Menu_1010_#0/626' session transferring to sip:8080@127.0.0.1:5060. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
    08:32:26.723|5088|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\32E3AD5C-3252-4ef2-A9D5-115A92B847AF\record_your_message.wav
    08:32:28.151|5088|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:32:33.104|5088|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\Program Files\3CX PhoneSystem\Bin\..\Data\Ivr\Media\beep.wav
    08:32:33.104|5088|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:42:43.622|2244|(0):Error! Module '3CX.com.OSBinet'. Error ID 302. URLhttp://localhost:5000/ivr/(S(nzld32ngabjfm2tuv4j3gbjc))/dr.aspx?dr=2200&to=2200&from=086212335
    08:42:43.633|2244|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\NVAB Öppet Anette.wav
    08:42:45.074|2244|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:42:55.654|2244|VXIMachine.cpp(1108):IvrDll, CallSession::prompts_Stop(), Stop playback
    08:42:57.667|2244|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\32E3AD5C-3252-4ef2-A9D5-115A92B847AF\please_hold.wav
    08:42:57.669|2244|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:43:01.442|2244|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:programDataCXDataIvrPromptsonhold.wav
    08:43:01.443|2244|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:43:20.183|2244|api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_5551234567_To_2200_Menu_2200_#0/628' session transferring to sip:2240@127.0.0.1:5060. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
    08:58:12.833|0648|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\32E3AD5C-3252-4ef2-A9D5-115A92B847AF\record_your_message.wav
    08:58:14.261|0648|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:58:19.215|0648|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\Program Files\3CX PhoneSystem\Bin\..\Data\Ivr\Media\beep.wav
    08:58:19.215|0648|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:58:36.865|0648|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\32E3AD5C-3252-4ef2-A9D5-115A92B847AF\please_hold.wav
    08:58:36.865|0648|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:58:36.865|0648|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:programDataCXDataIvrPromptsonhold.wav
    08:58:36.866|0648|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    08:58:37.489|0648|api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_5551234567_To_2211_Menu_RecordMessage_#0/629' session transferring to sip:1000@127.0.0.1:5060. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
    09:17:45.511|2824|(0):Error! Module '3CX.com.OSBinet'. Error ID 302. URLhttp://localhost:5000/ivr/(S(h3rzkt5qmhtqpaihspyidmdq))/dr.aspx?dr=2200&to=2200&from=5551234567
    09:17:45.522|2824|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\ProgramData\3CX\Data\Ivr\Prompts\NOR Öppet Anette.wav
    09:17:46.968|2824|VXIMachine.cpp(1072):IvrDll, CallSession::prompts_Play(), Play Queued files
    09:18:05.586|2824|VXIMachine.cpp(806):IvrDll, CallSession::RegisterPrompt(), Added prompt C:\Pr
     
  2. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

    Joined:
    Jun 2, 2009
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    Copy this link into the Internet explorer where the 3cxphone system runs on

    http://localhost:5000/ivr/(S(h3rzkt5 ... ihspyidmdq))/dr.aspx?dr=2200&to=2200&from=5551234567

    make a screener from the output.
    The 2012 server was not installed as a server core and then upgraded to full version?
    http://www.3cx.de/blog/server-core-installationen-nicht-supportet/
     
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