Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

IVR stopping V14 + Windows 10..

Discussion in '3CX Phone System - General' started by Jean Turcotte, Mar 15, 2017.

Thread Status:
Not open for further replies.
  1. Jean Turcotte

    Joined:
    Mar 15, 2017
    Messages:
    1
    Likes Received:
    0
    Hi!

    This morning couldn't get a client IVR to work on Version 14, the service was stopping.. couldn't find a reason until a dig up a little.. and found the problem! On windows 10 the KB4013429 update the file CompPkgSup.dll. you need to put back a older version or remove the update to get a older file ( new files date is 04-03-2017) after that the IVR will work again...

    I hope that will help someone!
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,783
    Likes Received:
    561
    Thank you for sharing your solution to the forum memders
     
Thread Status:
Not open for further replies.