IVR with option to call an external number

Discussion in '3CX Phone System - General' started by admin77, Nov 25, 2015.

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  1. admin77

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    Hi all,

    I want to configure a Digital receptionist, where the caller will 've the option to call an external number by pressing the option 2 is this possible ?


    Thanks
     
  2. Saqqara

    Saqqara Well-Known Member

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    Is the external number the same ?

    If it is, create a dummy extension, on the forwarding set it to forward to an external number

    If a random number, then I think this is not possible and it would allow anyone to use the system to make outgoing calls via your 3CX system
     
  3. admin77

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    yes the extrnal number is the same so i will create a dummy extension and forwar to moble number when it is busy

    And something else

    Do you know if in the IVR menu can have a customer to press a PIN in order to be able to call this external number

    Thanks for your help
     
  4. craigreilly

    craigreilly Well-Known Member

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    The IVR allows you to dial an extension... so the "Pin" could be the extension that forwards to the external number.
     
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  5. eagle2

    eagle2 Well-Known Member

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    This is possible through voice mail menu, you must allow it first.
     
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  6. leejor

    leejor Well-Known Member

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    While it is possible to dial outside numbers via the voicemail menu, it's not something that customers (or anyone other than the mailbox owner) would, or should, use. Dummy extension forwarding is the best method.
     
  7. admin77

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    The IVR has an option to connect to an extension not dial extension directly, so how can i implement your method ?

    Thanks
     
  8. lneblett

    lneblett Well-Known Member

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    A dummy extension is where you create an extension, but there is no phone attached. You then set the forwarding rules to send the call to the desired "dial and external number" where you then populate the field with the number desired to be dialed.

    When one dials into the system and the IVR answers. you enter in the extension for which the external number you wish to reach is set. As there is no extension, this results in the rule for "phone is busy or unregistered" being invoked.

    There are a couple of downsides to consider:
    1. Anyone who accidentally enters in the extension during the IVR action will also be directed to the number...so pick extension that are less likely to be accidentally dialed.
    2. You will need a dummy extension for each external number desired.

    As mentioned earlier, you could also set the IVR so that it transfers you directly to your voice mail whereupon you can then dial out directly.....provided you have the option checked in "settings, global options".

    The IVR will allow for direct input of an extension number at any time during its operation. It is merely a convenience as it " announces" destinations so that the caller can press a single digit and get directed to an extension that might not be known to the caller and could be comprised of up to 5 digits. Because the IVR uses a single digit input (0-9), there is no issue as all extensions must be at least 2 digits.
     
  9. craigreilly

    craigreilly Well-Known Member

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    Great explanation Larry. Thanks for the reply... been a bit busy the last several days.
     
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