Jabra Pro 935 - answer with multifunction button not working

Discussion in '3CX Phone System - General' started by Sean Williams, Feb 15, 2018 at 1:49 AM.

  1. Sean Williams

    Nov 6, 2017
    Likes Received:
    Hi all,

    As per subject, I cannot get my Jabra Pro 935 to answer a call on my Windows softphone using the multifunction button.

    Instead of answering, it seems to open a new call and sound a dial tone, almost as if it has two channels running simultaenously.

    I have Jabra Direct installed, and updates are current.

    The headset works well in other respects, but this particular feature is not working.

    Any help appreciated.
  2. apostolis_3CX

    apostolis_3CX Support Team
    Staff Member 3CX Support

    Nov 1, 2017
    Likes Received:
    I'm afraid Jabra headsets are not supported by 3CX. Jabra however do have a list of compatibility with 3CX on their own site which you can check.
    As it seems to be a firmware/design issue from the manufacturer please contact their support for more help on this matter.