- Joined
- Jun 24, 2014
- Messages
- 7
- Reaction score
- 0
Hi,
Just a query about how people manage Job titles for users with a given extension. Do you create and maintain a company phone book and add relevant info to the "other" area, or do you append job title to their surname or something like that. Perhaps even create extension groups based on department.
Currently, we have a Microsoft Lync implementation that allows our reception to search based on job title for those tricky calls where the person doesn't quite know the name of the contact they are after. She can type a generic enrty like IT, systems engineer, sales etc etc and see a list of people that have that information populated in their active directory account.
I'd love to be able to put job title info in so our receptionist can search based on that, but can't find a way. I'd also don't want to have to maintain a company phone book for internal extensions, unless that really is the only way to do it, and from what i can see, it doubles up everyone anyway.
Anyone encountered this need along the way? I'd hate to think i have to dump the users info out of active directory and give them a spreadsheet to trawl through, but its looking like that the way i'm headed.
cheers
steve
Just a query about how people manage Job titles for users with a given extension. Do you create and maintain a company phone book and add relevant info to the "other" area, or do you append job title to their surname or something like that. Perhaps even create extension groups based on department.
Currently, we have a Microsoft Lync implementation that allows our reception to search based on job title for those tricky calls where the person doesn't quite know the name of the contact they are after. She can type a generic enrty like IT, systems engineer, sales etc etc and see a list of people that have that information populated in their active directory account.
I'd love to be able to put job title info in so our receptionist can search based on that, but can't find a way. I'd also don't want to have to maintain a company phone book for internal extensions, unless that really is the only way to do it, and from what i can see, it doubles up everyone anyway.
Anyone encountered this need along the way? I'd hate to think i have to dump the users info out of active directory and give them a spreadsheet to trawl through, but its looking like that the way i'm headed.
cheers
steve