Jumblo sip trunk not working

Discussion in '3CX Phone System - General' started by Hafies, Nov 2, 2011.

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  1. Hafies

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    Hi all,

    Recently i have installed thee phone system.
    I have configured 4 trunks inbound en 3 outbound trunks.

    The outbound trunk are not working, system is reporting registered, but cannot make any calls
    The providers are Jumblo, Voipbuster and voipwise.

    Who can tell me the settings for these providers. It was working 1 day, and the next day it din't worked anymore.
    I have tried severall settings. But keep getting this problem. Keep geting an timeout.

    Please help.

    Regards Hafies.
     
  2. leejor

    leejor Well-Known Member

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    Post a 3CX server log of some of the failed call attempts. XXX out part of your public IP.
     
  3. Hafies

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    Hi Leejor,

    This is the server log:

    01:03:10.671|.\Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10016@Jumblo2<br>
    01:03:52.953|.\CallCtrl.cpp(330)|Log2||CallCtrl::eek:nIncomingCall:[CM503001]: Call(5): Incoming call from Ext.107 to <sip:00643xxxxxx@192.168.2.21:5060><br>
    01:03:52.953|.\CallCtrl.cpp(508)|Log3||CallCtrl::eek:nSelectRouteReq:[CM503010]: Making route(s) to <sip:00643xxxxxx@192.168.2.21:5060><br>
    01:03:52.953|.\Line.cpp(975)|Error1||Line::Line:[CM303003]: There are no available outbound lines on gateway Jumblo2 at this time.<br>
    01:03:52.953|.\CallCtrl.cpp(680)|Log2||CallCtrl::eek:nSelectRouteReq:[CM503026]: Call(5): Target is not available: VoIPline:0643xxxxxx dialed on (AnyLine@Jumblo2)<br>
    01:03:52.953|.\Line.cpp(975)|Error1||Line::Line:[CM303003]: There are no available outbound lines on gateway Jumblo2 at this time.<br>
    01:03:52.953|.\CallCtrl.cpp(680)|Log2||CallCtrl::eek:nSelectRouteReq:[CM503026]: Call(5): Target is not available: VoIPline:0643xxxxxx dialed on (AnyLine@Jumblo2)<br>
    01:03:52.953|.\Call.cpp(1054)|Log2||Call::RouteFailed:[CM503016]: Call(5): Attempt to reach <sip:00643xxxxxx@192.168.2.21:5060> failed. Reason: Temporarily Unavailable<br>
    01:03:52.953|.\Call.cpp(1054)|Log2||Call::RouteFailed:[CM503016]: Call(5): Attempt to reach <sip:00643xxxxxx@192.168.2.21:5060> failed. Reason: Temporarily Unavailable<br>
    01:03:52.953|.\Call.cpp(600)|Log2||Call::DoEndCall:[CM503020]: Normal call termination. Reason: Not available<br>
    01:05:47.156|.\Registrar.cpp(602)|Log2|Registrar|ClientRegs::eek:nFailure:[CM504005]: Registration failed for: 10016@Jumblo2; Cause: 408 Request Timeout; internal<br>
    01:05:47.156|.\Registrar.cpp(612)|Log2|Registrar|ClientRegs::eek:nFailure:[CM504007]: Next attempt to register 10016@Jumblo2 is scheduled in 10 minutes<br>
    01:08:36.890|.\CallCtrl.cpp(330)|Log2||CallCtrl::eek:nIncomingCall:[CM503001]: Call(6): Incoming call from Ext.107 to <sip:00643xxxxxx@192.168.2.21:5060><br>
    01:08:36.906|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.107: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:107@192.168.2.21:5060]<br>
    01:08:36.906|.\CallCtrl.cpp(508)|Log3||CallCtrl::eek:nSelectRouteReq:[CM503010]: Making route(s) to <sip:00643xxxxxx@192.168.2.21:5060><br>
    01:08:36.906|.\CallCtrl.cpp(674)|Log2||CallCtrl::eek:nSelectRouteReq:[CM503004]: Call(6): Route 1: VoIPline:0643xxxxxx@(Ln.10015@Jumblo)@[Dev:sip:euroxxxxxx@77.72.174.128:5060]<br>
    01:08:36.906|.\CallCtrl.cpp(674)|Log2||CallCtrl::eek:nSelectRouteReq:[CM503004]: Call(6): Route 2: VoIPline:0643xxxxxx@(Ln.10015@Jumblo)@[Dev:sip:euroxxxxxx@77.72.174.128:5060]<br>
    01:08:36.953|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(6): Calling VoIPline:0643xxxxxx@(Ln.10015@Jumblo)@[Dev:sip:euroxxxxxx@77.72.174.128:5060]<br>
    01:08:42.671|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [6]<br>
    01:09:09.062|.\CallLeg.cpp(326)|Log2||CallLeg::eek:nFailure:[CM503003]: Call(6): Call to sip:0643xxxxxx@77.72.174.128:5060 has failed; Cause: 408 Request Timeout; internal<br>
    01:09:09.062|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(6): Calling VoIPline:0643xxxxxx@(Ln.10015@Jumblo)@[Dev:sip:euroxxxxxx@77.72.174.128:5060]<br>
    01:09:09.265|.\Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(6): Call is terminated<br>



    And i am also getting this on the server event log:

    Registration at Jumblo2 has failed. Destination (sip:hafixxxx@sip.jumblo.com:5060) is not reachable, DNS error resolving FQDN, or service is not available.

    This when i setup the Generic Voip Provider, when setting op with the Generic SIP trunk account is registered, But cannot make any calls on both configurations. I am also using 4 BudgetPhone account these are working fine. Inbound and outbound. So there is no problem with the firewall.

    I am hoping you can help me.

    Best regards,

    Hafies.
     
  4. Hafies

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    Update,

    I have reinstalled the system, put back an backup.
    Configuration: 2 network adapters, 1x local lan, 1x internet ISP
    Internet is directly connected with the modem and is DMZ. No firewall installed.

    Still the same problem. Cannot connect with any of the betamax providers.

    Internal is working fine.

    Regards Hafies.
     
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