Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Kaspersky blocks 3cxPhone V12

Discussion in 'Windows' started by thinkagain, May 2, 2014.

Thread Status:
Not open for further replies.
  1. thinkagain

    Joined:
    May 2, 2014
    Messages:
    4
    Likes Received:
    0
    Hello,

    we got the follwoing Problem:

    3cxPhone V12 (latest version) can't connect to 3cx Server when Kaspersky Endpoint Security is enabled (Workstation: KES 10.2.1.23, Win 8.1). We neet to disable KES and start 3cxPhone to get working. If we enable KES again, 3cxPhone keeps working.

    Is there any solutution for this problem? (We gave it to kaspersky support as well).

    Thank you.
     
  2. thinkagain

    Joined:
    May 2, 2014
    Messages:
    4
    Likes Received:
    0
    I found a workaround:

    Add in Kaspersky Web-Antivirus the IP-Address of you 3cx Server to the "Trusted" like *IP_OF_YOUR_SERVER* and 3cxPhone will work.
     
  3. roland_3CX

    roland_3CX Support Team

    Joined:
    Mar 28, 2014
    Messages:
    131
    Likes Received:
    7
    hello Thinkagain,

    Please refer to the link below regarding antivirus configurations and 3CX. You may scroll down for instruction specifically on Kaspersky.

    Hope this helps.

    http://www.3cx.com/blog/docs/3cxphone-presence-self-help/
     
  4. Omid Moridi

    Joined:
    Jun 8, 2014
    Messages:
    1
    Likes Received:
    0
    In setting tab, Antivirus protection, Web Anti-virus click on settings then add *your server ip* with * sign like *192.168.1.2*.
    and allow run 3cxphone in trust applications.
     
Thread Status:
Not open for further replies.