I have just downloaded and installed the 3CX Softphone. I really like it but, I cannot figure out how to create keyboard shortcuts. I would like to use the keyboard to: 1. Answer a call; 2. Hang up a call; 3. Put a call on hold; 4. Ignore a call; 5. Transfer a call; 6. to shift focus to the 3CX Softphone. Anyone know how to do this?