Know before picking up

Discussion in '3CX Phone System - General' started by Henryk Sasim, Feb 8, 2018.

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  1. Henryk Sasim

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    Hello,

    I´m sorry I could´t find anything about it before posting a new thread.

    Currently I use a Siemens HiPath 8000 with Siemens Openstage phones. 3CX seems to do almost everything Hipath does, except one thing, this is what I would like to know if 3CX is capable of:

    In a pickup group of members A,B,C and D, someone else is calling D. D´s phone is ringing but A is six desks apart and he can´t see from his phone who is calling D. A would like to see in his phone who is calling D before chosing to pickup the call, avoiding an annoying person or call.

    On Siemens HiPath, when D is ringing, A´s phone shows 2 lines, the first one being the caller and the second one being the extension being called.

    I did some research and it seems to be a proprietary feature from Siemens, this only works if using a Siemens phone. I know it is a XML the server sends to the phone.

    Can 3CX do something like this using Yealink T23Gs phones? These are the ones I´m chosing to buy along with 3CX.

    Thank you,

    Henryk
     
  2. neville

    neville New Member

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    You could see this in the webclient/switchboard

    Chuck
     
    apostolis_3CX and YiannisH_3CX like this.
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