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- Oct 22, 2014
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Our clients are experiencing frequent lag when placing calls. Sometime, they'll pick up the phone and dial, and it will immediately connect, and sometimes there will be a 10-15 second delay. When the call is delayed, a message such as the following is entered into the activity log:
Redacted information:
When calls go through just fine, the following log entries are made:
Same general information sanitized from this log as well.
Does anyone have any ideas on where we could be going wrong?
Thanks!
Code:
18-Apr-2016 15:27:53.290 [CM505003]: Provider:[PROVIDER_NAME] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [voip.ms] PBX contact: [sip:######_CLIENTNAME@CORRECT IP ADDRESS:5060]
Redacted information:
- Provider name
SIP # in User ID
Client name is User ID
Client IP address
When calls go through just fine, the following log entries are made:
Code:
18-Apr-2016 14:29:04.222 [CM503025]: Call(C:4065): Calling T:Line:10001>>NUMBER_CALLED@[Dev:sip:######[email protected]_TRUNK_PROVIDER:5060] for L:4065.1[Extn]
18-Apr-2016 14:29:04.190 [CM503027]: Call(C:4065): From: Extn:115 ("115" <sip:###@3CX.SERVERIPADDRESS:5060>) to T:Line:10001>>NUMBER_CALLED@[Dev:sip:######[email protected]_TRUNK_PROVIDER:5060]
18-Apr-2016 14:29:04.190 [CM503004]: Call(C:4065): Route 1: from L:4065.1[Extn] to T:Line:10001>>NUMBER_CALLED@[Dev:sip:######[email protected]_TRUNK_PROVIDER:5060]
18-Apr-2016 14:29:04.190 Call(C:4065): Call from Extn:115 to LOCAL_TEL_NUMBER matches outbound rule 'SIP_PROVIDER_NAME Local'
Same general information sanitized from this log as well.
Does anyone have any ideas on where we could be going wrong?
Thanks!