Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Solved License Activation Failed

Discussion in '3CX Phone System - General' started by Grootma, Oct 4, 2017.

Thread Status:
Not open for further replies.
  1. Grootma

    Joined:
    Oct 4, 2017
    Messages:
    6
    Likes Received:
    1
    I've been having troubles getting my 3CX server activated. It is installed on a Hyper-V virtual machine (Windows Server 2016), running all latest software updates.
    DNS is set to 8.8.8.8, firewall is disabled, antivirus is disabled, DPI on Fortigate firewall is disabled
    NSLOOKUP activation.3cx.com resolves to 151.80.125.88
    NSLOOKUP erp.3cx.com creates a DNS time-out, don't know if this is in use anymore.
    All services have been restarted, DNS cache has been flushed.
    I still get this message:

    License Activation Failed
    "License Activation Server cannot be reached.
    Check your network and DNS settings.

    What more can I do to fix this? I would very much like to try 3CX and buy a full version eventually, but these activation troubles are annoying.
    Regards.
     
  2. GiannosC_3CX

    GiannosC_3CX Guest

    Hi Grootma,

    Can you reach the erp server through CLI by command tracert to this IP address 151.80.125.67?
     
  3. Grootma

    Joined:
    Oct 4, 2017
    Messages:
    6
    Likes Received:
    1
    Hi GiannosC,

    Thank you for your reply!
    TRACERT 151.80.125.67 shows this result, so I guess I can't reach it:

    Tracing route to erp.3cx.com [151.80.125.67]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.99
    2 8 ms 6 ms 4 ms poweredby.infra.3musk.nl [***.***.***.25]
    3 3 ms 7 ms 7 ms poweredby.infra.3musk.nl [***.***.***.1]
    4 1 ms 7 ms 7 ms poweredby.infra.3musk.nl [***.***.***.2]
    5 4 ms 7 ms 7 ms rono-it.nikhef.jointtransit.nl [213.207.15.73]
    6 9 ms 12 ms 10 ms jointtransit.nikhef.openpeering.nl [82.150.153.89]
    7 4 ms 7 ms 6 ms telecity-ixr.openpeering.nl [217.170.0.244]
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 15 ms 16 ms 16 ms po7.rbx-s7-6k.fr.eu [188.165.9.80]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Thanks in advance.
     
  4. GiannosC_3CX

    GiannosC_3CX Guest

    Hi Grootma,

    I have sent you a P.M, please check you inbox.
     
  5. Grootma

    Joined:
    Oct 4, 2017
    Messages:
    6
    Likes Received:
    1
    GiannosC_3CX likes this.
  6. GiannosC_3CX

    GiannosC_3CX Guest

    Hi Grootma,

    Glad to hear the issue is resolved and thank you for sharing the solution :)
     
Thread Status:
Not open for further replies.