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license limit, redux

Discussion in '3CX Phone System - General' started by lcircle, Jan 9, 2018.

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  1. lcircle

    Joined:
    Dec 12, 2017
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    Today we had another conference call, with 3 participants. We have a 4 sim call license.

    When the third participant joined, we were ejected from the conference. We received emails that said:

    License limit is reached.
    Active calls: [354,356,361,362,363,364]

    How can 3 participants generate 6 call id's?
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
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    Hello @lcircle

    Conference calls participants only count as 1 sim call. Where there any other calls active in the system at the time? Have you tried replicating the issue again?
     
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