Solved License Not Coming

Discussion in '3CX Phone System - General' started by Arjun, Nov 22, 2017.

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  1. Arjun

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    Hi guys I would just like to find out how long it takes for new licenses to be assigned. I have requested my license seven hours ago and have made multiple requests to make sure it goes through, but have not yet received anything. Am I doing something wrong?
     
  2. agp

    agp 3CX Team

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    Hi @Arjun ,

    Did you complete this form?

    You should have received a verification email instantly.

    Also, after submitting the form were you redirected to a page which contains the download links?
     
  3. Arjun

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    Yea I have completed that one as well, but I did the same looking one on elastix a few times. using two different email addresses. A few from auroranet.co.za and one from gmail.
     
  4. Arjun

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    Howzit guys I still haven't received any license. Is there something I can do to remedy the situation?
     
  5. agp

    agp 3CX Team

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    Please do the following:

    1. Clear your browser's cache <- do not skip this step
    2. Complete this form again
    3. Post a screenshot of the page you are being redirected to after submitting the form
     
  6. Arjun

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    I used a different browser and cleared it's cache before I did it just for extra measure. The first browser was chrome the nxt firefox so they dont share any thing like chrome and IE
     
  7. Arjun

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    Sorry I just came back to see if there were any response and saw that my files were missing so I just reposted them.
     
  8. agp

    agp 3CX Team

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    I removed the attachments because they contained your personal information. I have gotten the information needed and will get back to you as soon as there's something.
     
  9. Arjun

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    Oh thank you I was concerned about that information. Thanks man I would really like to get this thing up and running. I have always loved the two platforms and excited to see them working together.
     
  10. Arjun

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    Hi guys I still haven't received a license, is this normal.
     
  11. Joe W

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    Just to tag on. The form never submits for me. Tried different ISPs, browsers, etc. I click on Submit and it just doesn't.
     
  12. agp

    agp 3CX Team

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    Sorry for the delay. We are working on a minor fix for your problem. You will receive it soon.

    Did you complete all the fields? What browser are you using? Did you select a valid zip code?
     
  13. Joe W

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    I have tried Internet Explorer, Edge, Chrome, Firefox. From 3 separate ISPs. To my the Zipcode is valid. It is my zipcode.I have attempted all of this on 4 computers. There is never an error message.



    And of course I went to try it once more to get you a screenshot, and it works.
     
  14. Arjun

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    Thank you good to hear. I also struggled to submit my form on Elastix website because it is red I couldn't see that I had to select a zip code which is apparent on the 3cx site. But you say you did select a zip code so yea then I'm not sure what is going on.
     
  15. agp

    agp 3CX Team

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    Murphy's law :) Good to know that it has worked for you.


    @Arjun : Please check your inbox now
     
  16. Arjun

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    Happy days guys I got my license. What happens after a year by the way?
     
  17. agp

    agp 3CX Team

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    After a year, if you want to continue receiving updates and using 3CX services you will need to purchase maintenance.
     
  18. Arjun

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    Oh ok well that makes sence, but my pbx will continue to function?
     
  19. Arjun

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    You guys really do give awesome service thanx
     
    YiannisH_3CX likes this.
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