License Reactivation Required Every Month?

Discussion in '3CX Phone System - General' started by kraichle, Feb 2, 2017.

Thread Status:
Not open for further replies.
  1. kraichle

    Joined:
    May 23, 2016
    Messages:
    30
    Likes Received:
    1
    This is the second time I've needed to reactivate my license since the 18th of Dec 2016 when I first purchased it.

    I logged on today and got a message to active a license to enable new features not available on a demo version. Yesterday was fine, but today just happens to be the first of a new month. I didn't pay close attention to the exact day it happened last month as it could have been the 1st of Jan, but I may not have logged on that exact day. I noticed it the 5th when people in the office complained of not being able to do conf calls.

    Any idea why it's happening? I'm willing to place a bet it happens again the first of next month too, ha ha.

    Thanks,

    Kurt
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    4,404
    Likes Received:
    281
    Hello @kraichle

    License does not require re-activation every month. Do you have a static MAC or does you MAC change? Also do you have multiple nic's on the server?
     
  3. kraichle

    Joined:
    May 23, 2016
    Messages:
    30
    Likes Received:
    1
    I have 3CX on a virtual server in the cloud. I contacted the host and they claim the MAC address doesn't change. I recorded it and I'll validate it doesn't in the future.

    There is also a VPN link from the 3CX server to the office. 3CX Server is the VPN client and the office router is the VPN server. I don't have the VPN link up all the time. Could 3CX have pull a MAC address off the VPN while it was up to tie the license too?

    Is there a way to see which MAC address the license is tied too?

    Thanks

    Kurt
     
  4. Sopock

    Sopock Member

    Joined:
    Jul 11, 2012
    Messages:
    448
    Likes Received:
    20
    :confused:
    https://www.3cx.com/blog/docs/free-edition/
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.