License status = license_error

[heusd045]

Hello, we have moved the VM with our (free) 3CX PBX to another host. When we look now at License Settings we see License status = license_error. How can we fix this?

I've read something about changing the MAC-address to the old address but this is unfortunately not possible.

Thanks you

 

[YiannisH_3CX]

Hello @heusd045

How did you move the VM? Did you perform a re-install? Did the local IP change during the move? Can you reach the activation.3cx.com and
erp.3cx.com from the new host by performing an nslookup?

 

[heusd045]

Hello, we moved the VMWare VM to another host. We didn't reinstall 3CX. The local IP did change during the move.


...>nslookup activation.3cx.com
Server: smtp.hbl14.nl
Address: 192.168.2.13

Non-authoritative answer:
Name: activation.3cx.com
Address: 151.80.125.88


...>nslookup erp.3cx.com
Server: smtp.hbl14.nl
Address: 192.168.2.13

Non-authoritative answer:
Name: erp.3cx.com
Address: 151.80.125.67

 

[YiannisH_3CX]

In that case you will need to re-install the PBX since the local IP of the PBX has changed. You need to perform a backup without including licence and FQDN and save the backup to a non 3CX location.
Then un-install the system.
Re-install using the backup you created and fill in the licence key and the new local IP address.
If you get a licence error during the installation please send me your key in a private message so i can check if there is an issue with the key.