License status = license_error

Discussion in '3CX Phone System - General' started by heusd045, Sep 27, 2017.

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  1. heusd045

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    Hello, we have moved the VM with our (free) 3CX PBX to another host. When we look now at License Settings we see License status = license_error. How can we fix this?

    I've read something about changing the MAC-address to the old address but this is unfortunately not possible.

    Thanks you
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @heusd045

    How did you move the VM? Did you perform a re-install? Did the local IP change during the move? Can you reach the activation.3cx.com and
    erp.3cx.com from the new host by performing an nslookup?
     
  3. heusd045

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    Hello, we moved the VMWare VM to another host. We didn't reinstall 3CX. The local IP did change during the move.


    ...>nslookup activation.3cx.com
    Server: smtp.hbl14.nl
    Address: 192.168.2.13

    Non-authoritative answer:
    Name: activation.3cx.com
    Address: 151.80.125.88


    ...>nslookup erp.3cx.com
    Server: smtp.hbl14.nl
    Address: 192.168.2.13

    Non-authoritative answer:
    Name: erp.3cx.com
    Address: 151.80.125.67
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    In that case you will need to re-install the PBX since the local IP of the PBX has changed. You need to perform a backup without including licence and FQDN and save the backup to a non 3CX location.
    Then un-install the system.
    Re-install using the backup you created and fill in the licence key and the new local IP address.
    If you get a licence error during the installation please send me your key in a private message so i can check if there is an issue with the key.
     
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