License use inquiry

Discussion in '3CX Phone System - General' started by tsteffens, Jul 26, 2013.

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  1. tsteffens

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    I am running into road blocks. I deal with small businesses and many of them have 4 or less lines. My question lies around license use or "channel use" more specifically.

    My understanding of licenses is that 4SC means 4 ongoing calls. Those calls can be external, internal, to voicemail, etc.

    One use I do not understand is picking a call up from the parking lot. So say I park a call on SP0. One license gets used. Now when I go to pickup that call from the BLF for a brief 5 seconds or so 2 licenses get used. This makes it so having two parking spaces could in essence use all of the 4SC license.

    Can this possibly be changed?
     
  2. lneblett

    lneblett Well-Known Member

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    I tend to think a little differently. I think that your example is actually one call. When the call was parked, there was still a connection to the system, so it still remained as a single call; no real difference than the call being in an IVR, voice mail, etc.. Then when taken out of park, it was still connected to a single end point..the other extension that was used to retrieve it.

    A call that comes into the system and due to a rule is subsequently forwarded to an outside number is an example of 2 calls. The system counted the inbound call as one and because it had to initiate and maintain the outward call to its secondary location, this leg also counts as a call.
     
  3. tsteffens

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    Sounds to me like we are on the same page. Picking up a call from park should only count as 1 license usage as it is just connecting two endpoints together. Just like an intercom between two phones only counts as 1.
     
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