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Limit calls on trunk and use a diffrent handler to do the overflow

Discussion in 'Ideas' started by Ryexane, Nov 2, 2015.

  1. Ryexane

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    Nov 2, 2015
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    hello

    it might be nice to have a way to handle call overflow rather then getting a licence message to play

    for example if you have a 4 call limit , 3 get handled nicely and the fourth gets handled by voicemail

    this is doable in the queue but if you have multiple this doesnt quite work

    this might be a setting thats handy for on the the trunk themselves
     
  2. wizmo

    Joined:
    Feb 26, 2016
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    In our case we need an option to reject (or not answer) inbound calls form the VOIP server.

    Our external configuration allows us to overflow calls to an external answering service after so many rings. As 3CX accepts and routes the call to the announcement, this feature no longer functions.

    Really a must if we are to implement 3CX fully.