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Limit Extension Dial In Auto Attendant

Discussion in 'Ideas' started by NTB Inc, May 3, 2017.

  1. NTB Inc

    May 2, 2017
    Likes Received:
    Would be nice to be able to selectively "allow extension dialing" or not allow at an Auto Attendant. Currently if greeted by an auto attendant a caller can enter the 4 digit extension they wish to speak to and be transferred. In certain cases we only want the auto attendant to accept the 1-8 call options and not be able to enter 4 digits direct but in other cases we would want them to be able to; we have some backdoor numbers dedicated to this purpose for various staff. Would be great if this was an option that could be set for each Auto Attendant so some could have or not have this ability based on use case.