Limiting external call duration by gateway/port

Discussion in '3CX Phone System - General' started by greatlakes, Nov 12, 2012.

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  1. greatlakes

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    I have a Patton 4114 with a single line attached to our paging system. The second line key on our Cisco SPA514Gs dials 55, which is handled like an external call and routed through the Patton into the page system, which records for 15 seconds and then plays the recording overhead. If the page key is pressed a second time while the first page call is still connected, the first call will be put on hold and the second will fail(line in use). The hold music plays overhead, but that isn't really a problem.

    At least once, we've had the line not release when the page system had finished. Using the management console, we were able to determine which phone was using the line, and further inspection revealed that the call had been held. The net effect is that no one can page until the phone from which the call was placed is located and the call is disconnected. My assumption is that this is normal, and that the staff noticed the flashing red line key in other instances and hung up.

    We've sent out a notice that pressing the page button a second time does not disconnect the call, but is there a way to restrict call duration to ~45 seconds for this port or for the entire page gateway?
     
  2. lneblett

    lneblett Well-Known Member

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    3CX does have a setting, but unfortunately it is not suitable for your need as it simply limits the call duration for all calls to a certain limit. Currently the limit is 180 minutes.
     
  3. leejor

    leejor Well-Known Member

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    Some gateways do allow you to select the duration before the call is dropped. I'm not sure if the Patton is one of them. If it did, the setting would probably affect all trunks. You may want to look into a single line gateway, that has this feature, and use that just for the paging trunk. The Linksys SPA-3102 is one that does have a maximum duration setting, you'd have to look into the features of any others you might consider.
     
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