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line stays connected after voicemail

Discussion in '3CX Phone System - General' started by mitch79, Nov 11, 2011.

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  1. mitch79

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    Hello, i have a problem with grandstream GW4104-
    When an external caller leaves a voice mail and hangs up without pressing # the line will stay connected and apparently continues recording dead air for approximately two minutes.

    any idea?

    Thanks!
     
  2. leejor

    leejor Well-Known Member

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    You may need to review what disconnect options you have set in the gateway. If your phone company doesn't provide a short disconnect signal, you may want to do some experimentation with silence detection or disconnect tone.
     
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