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Solved Locked Out

Discussion in '3CX Phone System - General' started by Andy Veal, Jan 8, 2018.

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  1. Andy Veal

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    Hello,

    Was logged into the PBX viewing extensions and rights and was then logged out and told that I was locked out due to too many failed login attempts.


    Andy V
     
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @Andy Veal

    This means that the ip of the specific connection is blocked by the PBX. This could happen either by Management Console failed login tries or even by a phone behind that IP failing to register with the PBX. Try connecting from a different connection/IP and remove the blacklisted IP from Dashboard>> IP Blacklist
     
  3. Andy Veal

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  4. mariosM_3CX

    mariosM_3CX Support Team
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    No problem, glad to help
     
  5. Alvin Maverick Cruz

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    Welcome to the 3CX Management Console
    Login access denied. Too many incorrect login attempts. Try later or contact the Administrator.
     
  6. Alvin Maverick Cruz

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    I was trying it out
     
  7. mariosM_3CX

    mariosM_3CX Support Team
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    Hello @Alvin Maverick Cruz Check this from above
     
  8. Alvin Maverick Cruz

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    Hello Andy,

    Thanks for you prompt response!

    Will check it out then will give you response later thanks.
     
  9. Alvin Maverick Cruz

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    it seems i can push through..

    Welcome to the 3CX Management Console
    Login access denied. Too many incorrect login attempts. Try later or contact the Administrator.


    https://pixel-itsolutionsph.3cx.cn/webclient

    Logon to the Management Console

    Configure your system here:

    1. Go to pixel-itsolutionsph.3cx.cn
    2. Login using:
    a. Username admin
    b. Password xxxxx
    3. Public IP: xxxxxx



    This is not working
     
    #9 Alvin Maverick Cruz, Jan 11, 2018
    Last edited by a moderator: Jan 11, 2018
  10. mariosM_3CX

    mariosM_3CX Support Team
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    Hello @Alvin Maverick Cruz

    Have you tried accessing the Management Console from a different connection?
    Not from a different PC on the same LAN as this will have the same Public IP address. You need to access from a different public ip. eg. from you smartphone using data network.
     
  11. voice11

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    Hello Mario, I am having the same issue and yes I have tried both networks internal which is locked & another network which says "not accessible". Can you advise a fix please? Thank you.
     
  12. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Can you please tell me the exact message that you get when you are trying to access the Management Console?
    Also, please clarify if the PBX is installed on premise or on cloud and if is on windows or linux.
     
  13. voice11

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    3CX Phone System
    Welcome to the 3CX Management Console
    Login access denied. Too many incorrect login attempts. Try later or contact the Administrator.

    And this is with webclient
    Welcome to the 3CX Web Client
    An IP has been blacklisted
     
  14. voice11

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    Phones are working, I am just locked out of console. The only thing I have access to right now is command line. Is there any command I can putin in command line to unblock that IP.
     
  15. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    You just need to access the management console from a different public IP that is not blacklisted by the PBX. Once you are in the Management Console, go from Dashboard to IP Blacklist and remove your IP from the list, or even whitelist it so you won't be locked out again in the future.
     
  16. voice11

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    Yes.. I gathered it from conversation above. But this is my challenge that I can't access to console when I am outside of the local network. For example, I was never able to login to console when I am home. Is this what I would use when logging in remotely. But again it never worked.. i tried 5001 & 5000.
    https://voicencloud.3cx.ca:5001
     
  17. mariosM_3CX

    mariosM_3CX Support Team
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    Is the https port forwarded to the PBX? Because i cannot access it either.
     
  18. voice11

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    huh...may be there lies the issue. I guess not... if it was something additional needed to be done, I didn't do it. Can you elaborate please? How do I do it? Do you do it on gateway or PBX?
     
  19. voice11

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    Can anyone help?
     
  20. jimbo59

    jimbo59 Member

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    Is this a cloud or local install?
     
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