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Log agent out of queue after X missed calls

Discussion in 'Ideas' started by 3CX-IDEAS, Sep 28, 2015.

Log agent out of queue after X missed calls 5 5 5votes
5/5, 5 votes

  1. 3CX-IDEAS

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    Add feature to queue to log agent out after X missed calls. Currently an agent can leave their desk and forget to log out (or leave themself logged in overnight) and when the queue opens it rings and rings at their desk. Our previous system would log an agent out of the queue automatially after X missed calls, I would like to see 3CX have the same option.
     
    klentz likes this.
  2. leejor

    leejor Well-Known Member

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    This feature is common on many other systems and would prevent further (non answered) calls being sent to the (missing) agent.
     
    klentz likes this.
  3. Lev

    Lev New Member

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    you can set an "afk timer" on the Windows client, so it goes into away-mode after a specific time.
    And while in away mode, the extention can be configured to log out automatically.
    That should almost do what you are requesting, even if it is set in minutes an not in number of missed calls.

    The downside is, that is has to be configured on the client. Maybe that can be implemented in the WEB Management Console as well.
     
  4. bluetel2

    bluetel2 Member

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    Nice idea
     
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  5. klentz

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    Our old PBX also had the option to set agents as "Away" after x number of missed calls/polls and this is something we are really struggling with.