Login access denied. Too many incorrect login attempts.

Discussion in '3CX Phone System - General' started by thereverend, Apr 3, 2018.

  1. thereverend

    thereverend New Member

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    I tried to log onto my 3cx account and forgot my password had a capital letter in it. Tried like 4-5 times and now i get this message and my phones won't register. Is there a way from ROOT to white list my ip address so this does not happen again and how do i get back into my admin account and get my phones back up?? Thanks
     
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @thereverend

    Try accessing the Management Console from a different connection/IP and remove your blacklisted IP from the the list (Dashboard >> IP Blacklist). Or if you prefer, just edit the record for your IP and change the action from deny to allow.
     
  3. thereverend

    thereverend New Member

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    How do I do that from the command line?
     
  4. mariosM_3CX

    mariosM_3CX Support Team
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    You cannot do this from the command line. You need to access the management Console from a web browser to do this.
     
  5. thereverend

    thereverend New Member

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    Will this condition reset and allow after a set amount of time if i do not have a way to log on from another IP address?
     
  6. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Yes, this is the Blacklist time interval in the security settings of the PBX. By default this is set to 86400 seconds = 1 day