Login and out of queue issue

Discussion in '3CX Phone System - General' started by Joe_OT, Dec 24, 2013.

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  1. Joe_OT

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    Hi Guys

    I seem to have come across an issue. We are using 3CX in quite a large complex call centre and in most cases an agent is a member of around 8 queues. The issue is that when the agent clicks on the "Q" icon in the softphone they are made available in some queues but not all the queues.

    As far as I am aware when you activate the "Q" icon you should be made available in all queues. The issue this causing is that agents think they are in a queue when they are not and we are dropping service level in queues because of this.

    Any help or explanation of this behavior will be greatly appreciated.

    Many thanks
    Joe
     
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