Login refuses to work, even after reinstall

Discussion in '3CX Phone System - General' started by Christopher Fowler-Curley, Jan 4, 2018.

Thread Status:
Not open for further replies.
  1. Christopher Fowler-Curley

    Joined:
    Dec 7, 2017
    Messages:
    1
    Likes Received:
    0
    I am having trouble logging into our console for management.

    I have done a reinstall of the entire system (standalone machine, debian), changed the username and password admin login, and restored a backup, and still it refuses to let me login using any details?

    Help?

    EDIT: Upon reinstall, It seems you cannot change the username and password even if you fill the boxes in it retains the username and password from the backup.
     
    #1 Christopher Fowler-Curley, Jan 4, 2018
    Last edited: Jan 4, 2018
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    4,349
    Likes Received:
    274
    Hello @Christopher Fowler-Curley

    When you restore a backup the username and password are restored from the backup so even if you created a new install with a new username and password once you restore your backup the old username and password is applied. If you apply the wrong password 3 times the management console will then blacklist your IP and you will have to wait or try to login from different IP.
     
Thread Status:
Not open for further replies.