Hi There, I've done quite a bit of searching and testing but I haven't found a solution to this yet. Is there anyway to get the Polling Strategy Longest Waiting to work with multiple Call Queues, or at least the Ring Groups reset the idle time? For example we have 4 technician teams that service certain clients. We want all technicians in one main queue for general calls. We want Inbound CID rules so when a specific client calls they deal with 1 of the 4 teams they are assigned to. The 'Longest Wait' doesn't seem to reset if an extension in another queue or ring group takes a call. For example, if team 1 takes 4 calls in a row in their client specific queue, and then a call comes into the main queue, it should have realized those extensions just got off calls and hunt elsewhere. But it seems extensions have separate longest wait times in queues different queues, and even a ring group doesn't reset this idle time so they can go straight into another main call again after a ring group call. We only have about 15 agents and they only take about 10 calls a day so we want to keep it balanced, its not like there are ever large queues. If one team is very busy with their clients calls it should be targeting the longest waits therefore hunting in the other teams, surely there must be some setting or method I am missing here and would appreciate any advice.