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Losing Presence when out of office.

Discussion in 'Android' started by ddywz, Aug 16, 2013.

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  1. ddywz

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    I setup the 3cx client on my android Samasung Galaxy Note II and everything works fine. When I am in the local LAN ( building icon) my presence shows as "Avaliable" and also "On Hook" (registered). I can place calls, receive calls and IM chat with other extensions. When I get out of the office (house icon) phone register back via external PBX IP I have put in the settings and I can place and receive calls as a remote extension mode. My problem is that once I leave office and phone switches to a remote extension I lose presence. No matter what I do the Presence goes "Disconnected" and tries to connect every few seconds but fails. Any idea why? Does presence use a different port on SIP other than default 5060? I'm using latest android client V12.

    Thanks,
     
  2. leejor

    leejor Well-Known Member

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    Had that same issue with version 12. Try forwarding port 5000 (as well), on your router, to the PBX IP.
     
  3. ddywz

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    Thank you so much! It had to be a TCP port 5000. Tried UDP and did not work. How come they don't mention this at all on their setup docs?
     
  4. ian.watts

    ian.watts Active Member

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    They probably should do that.

    That being said.. those components run over the web platform.. and http has always been TCP. :)
    Put short.. some of us made that assumption from past experience I guess.

    Remembering SIP was UDP-based was tricky for me, though. :)
     
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