Loss of inbound - outbound calls...

[chrisbell]

Hiya,

We've really just started to test our demo server out.

The system shows itself as registered with Draytel on the port/trunk status.

But If I make a call to the draytel number I get a busy tone and i'm not able to make outbound calls.

So I'm assuming that it's not talking to draytel at all...

Ran the firewall checker - Output below

Any ideas..
Chris

3CX Firewall Checker, v1.0. Copyright (C) 3CX Ltd. All rights reserved.

<09:49:51>: Phase 1, checking servers connection, please wait...
<09:49:51>: Stun Checker service is reachable. Phase 1 check passed.
<09:49:51>: Phase 2a, Check Port Forwarding to UDP SIP port, please wait...
<09:49:51>: UDP SIP Port is set to 5060. Response received WITH TRANSLATION 60120::5060. Phase 2a check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/support/firewall-checker.html

<09:49:51>: Phase 2b. Check Port Forwarding to TCP SIP port, please wait...
<09:49:51>: TCP SIP Port is set to 5060. Response received WITH TRANSLATION 60120::5060. Phase 2b check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/support/firewall-checker.html

<09:49:51>: Phase 3. Check Port Forwarding to TCP Tunnel port, please wait...
<09:49:51>: TCP TUNNEL Port is set to 5090. Response received WITH TRANSLATION 60130::5090. Phase 3 check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/support/firewall-checker.html

<09:49:51>: Phase 4. Check Port Forwarding to RTP external port range, please wait...
<09:49:56>: UDP RTP Port 9000. Response received WITH TRANSLATION 60131::9000. Phase 4-01 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9001. Response received WITH TRANSLATION 60133::9001. Phase 4-02 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9002. Response received WITH TRANSLATION 60134::9002. Phase 4-03 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9003. Response received WITH TRANSLATION 60135::9003. Phase 4-04 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9004. Response received WITH TRANSLATION 60136::9004. Phase 4-05 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9005. Response received WITH TRANSLATION 60137::9005. Phase 4-06 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9006. Response received WITH TRANSLATION 60138::9006. Phase 4-07 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9007. Response received WITH TRANSLATION 60139::9007. Phase 4-08 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9008. Response received WITH TRANSLATION 60140::9008. Phase 4-09 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9009. Response received WITH TRANSLATION 60141::9009. Phase 4-10 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9010. Response received WITH TRANSLATION 60142::9010. Phase 4-11 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9011. Response received WITH TRANSLATION 60143::9011. Phase 4-12 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9012. Response received WITH TRANSLATION 60144::9012. Phase 4-13 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9013. Response received WITH TRANSLATION 60145::9013. Phase 4-14 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9014. Response received WITH TRANSLATION 60146::9014. Phase 4-15 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9015. Response received WITH TRANSLATION 60147::9015. Phase 4-16 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9016. Response received WITH TRANSLATION 60149::9016. Phase 4-17 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9017. Response received WITH TRANSLATION 60155::9017. Phase 4-18 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9018. Response received WITH TRANSLATION 60156::9018. Phase 4-19 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9019. Response received WITH TRANSLATION 60157::9019. Phase 4-20 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9020. Response received WITH TRANSLATION 60158::9020. Phase 4-21 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9021. Response received WITH TRANSLATION 60159::9021. Phase 4-22 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9022. Response received WITH TRANSLATION 60160::9022. Phase 4-23 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9023. Response received WITH TRANSLATION 60161::9023. Phase 4-24 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9024. Response received WITH TRANSLATION 60162::9024. Phase 4-25 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9025. Response received WITH TRANSLATION 60163::9025. Phase 4-26 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9026. Response received WITH TRANSLATION 60164::9026. Phase 4-27 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9027. Response received WITH TRANSLATION 60165::9027. Phase 4-28 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9028. Response received WITH TRANSLATION 60166::9028. Phase 4-29 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9029. Response received WITH TRANSLATION 60167::9029. Phase 4-30 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9030. Response received WITH TRANSLATION 60168::9030. Phase 4-31 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9031. Response received WITH TRANSLATION 60169::9031. Phase 4-32 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9032. Response received WITH TRANSLATION 60170::9032. Phase 4-33 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9033. Response received WITH TRANSLATION 60171::9033. Phase 4-34 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9034. Response received WITH TRANSLATION 60172::9034. Phase 4-35 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9035. Response received WITH TRANSLATION 60173::9035. Phase 4-36 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9036. Response received WITH TRANSLATION 60174::9036. Phase 4-37 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9037. Response received WITH TRANSLATION 60175::9037. Phase 4-38 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9038. Response received WITH TRANSLATION 60176::9038. Phase 4-39 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9039. Response received WITH TRANSLATION 60177::9039. Phase 4-40 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9040. Response received WITH TRANSLATION 60178::9040. Phase 4-41 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9041. Response received WITH TRANSLATION 60179::9041. Phase 4-42 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9042. Response received WITH TRANSLATION 60180::9042. Phase 4-43 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9043. Response received WITH TRANSLATION 60181::9043. Phase 4-44 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9044. Response received WITH TRANSLATION 60182::9044. Phase 4-45 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9045. Response received WITH TRANSLATION 60183::9045. Phase 4-46 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9046. Response received WITH TRANSLATION 60184::9046. Phase 4-47 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9047. Response received WITH TRANSLATION 60185::9047. Phase 4-48 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9048. Response received WITH TRANSLATION 60186::9048. Phase 4-49 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:49:56>: UDP RTP Port 9049. Response received WITH TRANSLATION 60187::9049. Phase 4-50 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html


Application exit code is 53

 

[chrisbell]

Sorted it.

It looks like it was the STUN option - set that to the staic IP and all was well

Chris