Lost Call in Queue details

Discussion in 'Ideas' started by olt, Dec 29, 2015.

  1. olt

    olt

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    Hi,
    Please could we have a little more information in the "Lost Call in Queue" emails specifically including:
    * time call was in queue before being lost?
    * which extensions were ringing - if possible?

    Thanks,
    Edmund
     
  2. johandezwaan

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    The timer is an essential part in the notification because we cannot see the difference between an genuine lost call or someone who misdialed and hung up after a few seconds. The timer should be easy to implement because it's also in the Queue sla notification.
    please try to add this in the next release.
     
  3. uptime1

    uptime1 New Member

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    We are using the reports to show management when more agent coverage is needed. To justify spending more money on payroll they require exacting specifics of dropped calls which the reports currently lack. More details pls.

    +1