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Lost/Stolen smartphone/tablet - disable access

Discussion in '3CX Phone System - General' started by ANJOTI, Apr 11, 2018.

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  1. ANJOTI

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    Hi,

    when some employee lose smartphone/tablet, is there a way to remotely remove settings about their extension? Or the only way is to access the admin console and change its extension password?
     
  2. Saqqara

    Saqqara Well-Known Member

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    Only solution I can think off, change the extension password

    No remote wipe within 3CX
     
  3. leejor

    leejor Well-Known Member

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    Changing the password is the first step. Was the phone/tablet locked with a password, or the data encrypted? If this was a company supplied device, those two things should be mandatory.
     
  4. ANJOTI

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    We are Microsoft partner, so when someone face this, we set remote wipe for the next sync (running in backgroud).

    >>> That should be a good idea for 3CX next features
     
  5. bbaker73

    bbaker73 New Member

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    Test just changing the extension password. At some point a while back, I tested and found that the extension was still able to connect, not sure if that was fixed and haven't tested recently.
     
  6. leejor

    leejor Well-Known Member

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    If it was still able to re-provision itself, it may be able to pick up the new password. Haven't actually tried that. Perhaps deleting the extension completely, then creating again?
     
    StefanW likes this.
  7. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    100% save is delete and recreate the extension if the device state is unclear.
    If 3CX should be able to remote wipe a device, I dont think so, we are a PBX and not an MDM solution...
     
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