Low Voicemail Volume

Discussion in '3CX Phone System - General' started by cknott2243, Mar 2, 2012.

Thread Status:
Not open for further replies.
  1. cknott2243

    Joined:
    Jul 6, 2010
    Messages:
    49
    Likes Received:
    0
    I am running v10 SP5 and the recordings are extremely low when played from any device. Is there a setting or something that can be changed to increase the audio/sound level of the recording? Normal calls answered do not have any sound issues with lowness so far so just seems to be VM.

    Any ideas?

    Thanks.
     
  2. teichhei

    Joined:
    Oct 11, 2009
    Messages:
    27
    Likes Received:
    1
    It's amazing how this issue crops up over years and years.
    I found 3CX to be quite ignorant with some user requests.
    Just so that it is noticed, +1 for VM recording levels are too quiet.
    If I listen to a recording on my smartphone (volume cranked up all the way) I can only understand it in a quiet environment with my ear on the external speaker. On the SNOM phones I need to decrease the volume for the prompts and then crank it all up to understand what is said.
    I understand that the recording is not modified when it comes in, but fact is what ends up in an e-mail is not recorded loud enough. And I believe many users will agree.
     
  3. mlump

    mlump New Member

    Joined:
    Feb 24, 2012
    Messages:
    113
    Likes Received:
    0
    Do the calls come in over a VoIP provider or a PSTN Gateway. Most Gateways allow you to bust the Gain a little bit, this seems to help.
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,360
    Likes Received:
    226
    Other than adding some sort of AGC function to the voicemail (which might not be a bad idea), playback level will depend on what sort of level is coming in. Of course, the level/clarity that you will hear will also depend on the phone you are using, and be affected by any background noise, especially when not "in the office" using a standard desk set.
     
Thread Status:
Not open for further replies.