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I'm re-posting this from the blog comments http://www.3cx.com/blog/releases/3cx-phone-system-12-service-pack-3/#li-comment-51399 to start a further discussion.
I asked
I can understand that this might be complicated but it's a situation that is likely to come up in real life more and more as customer move to Office 365 and want to use all the tools so we a resolution. Is there a work around?
I asked
Nicky Borg said:We use Lync and since v12 SP3 there seems to be a conflict in the audio handling between 3CX Client and Lync. When the user tries to answer a 3CX call (using the answer button in 3cx) and Lync is running, the remote caller can hear their voice but the 3CX user hears a dial tone from Lync. This worked fine in v12 before SP3.
About lync and 3CXPhone conflict – not a conflict at all. the conflict is caused by the administrator putting 2 phones on the users computer – 3CXPhone and Lync Client.
When you answer a phone call on 3CXPhone for example, you have a situation where 1 phone is busy (3CXPhone) and the other (lync), thinks that from idle it has to do something – so it opens the dial tone for you to make a call.
I can understand that this might be complicated but it's a situation that is likely to come up in real life more and more as customer move to Office 365 and want to use all the tools so we a resolution. Is there a work around?