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Mailbox zero out

Discussion in 'Ideas' started by business54, Aug 30, 2017.

Mailbox zero out 5 5 7votes
5/5, 7 votes

  1. business54

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    Can we get an option either system wide or per mailbox to disable or change the "zero out" option? This could be beneficial on multi-tenant installs and in our case Call Center queue transfers.
     
  2. craigreilly

    craigreilly Well-Known Member

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    Also for each user to set who their Operator is? In Accounting it should goto Receptionist. In Operations - it should goto the Logistics Coordinator. In Sales - it should goto the Sales Admin.
     
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  3. gcme

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    Yes, 3cx should give us the option to redirect the call to specific person, Ring group or IVR per extension when someone hit 0 when in an IVR or in a Mailbox
     
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  4. Silly English Kniggit

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    +1 for both - especially the ability to choose the destination of the "zero out".
     
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  5. Jim Canfield

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    +1 Can't believe this is not an option.
     
  6. voiptoys

    voiptoys Active Member

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    How about this... create a dummy extension in 3CX and set this extension as the operator extension. Then have the operator extension forwarded all calls to a CFD. The CFD then looks at the previous source of the call (Sales queue for example), looks up in a table where to forward the call, and transfers to the extension defined in the database. You could be very precise about where to transfer calls based on the source extension. If you need help with the CFD, we can help. www.VoIPTools.com
     
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  7. Jim Canfield

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    I assume CFD is an add-on option? Otherwise, I think I understand what you are suggesting...

    1) Ceate a dummy operator extension
    2) Call forward based on exemption rules based on callerID.

    Question: Wouldn't calledID have to be the voicemailbox the person zero's out of, not the ID of the caller for this to work?
     
  8. Jim Canfield

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    Sorry...I just realized you are referring to Call flow designer.
     
  9. voiptoys

    voiptoys Active Member

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    Yes, using the Call Control API and a Call Flow Designer application, we can look at the call chain for the call to determine where it came from (specific queue or other extension), and then route the call to the appropriate destination based on rules you specify (and stored in a database). This would certainly be a custom application, but it is completely feasible.
     
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  10. Jim Canfield

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    Thanks. Looks like quite a bit of work for a simple feature that is in most IP PBX's these days. For now, we deleted the default "dial-0" audio and 0000 is an extension with a recording that says that says "this entry is invalid". It's a hack, but better than the confusion of another department getting calls they know nothing about.