Major Problem

Discussion in '3CX Phone System - General' started by jmatson, Apr 18, 2010.

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  1. jmatson

    jmatson New Member

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    Just started today.

    when someone calls in. i get a error msg saying A error occured in IVR session sorry. I get the same error when i dial that ext
    I also can't call VM same error msg
    I can make outbound calls.

    There is nothing in the logs that look out of place
     
  2. jmatson

    jmatson New Member

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    All services are running. i have restarted them no luck. i have restarted the server no luck
    i am looking at System Ext everything is running. I can dial into a conf. But not IVR or VM
     
  3. pcunite

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    PBX is complex software and 3CX makes a nice GUI for such a complex thing. As much as it hurts you might have to slow down and througly look into to how to setup it up. It took me a few days.
     
  4. MichaelB

    MichaelB Member
    3CX Support

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    Hi,
    can you please send me all the logs in verbose mode please.
    Also what operating system are you using and which web server,
    IIS or Cassini?
    Thanks
     
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  5. jmatson

    jmatson New Member

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    i reinstalled 3cx and it's working now.
     
  6. Montclairguy

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    If you're running Cassini, this is the logging bug that prevents Cassini from starting. Read this thread for the solution:

    http://www.3cx.com/forums/cannot-start-the-web-server-8649.html#p72599

    After you clear the logs, restart the Utildev Cassini webserver.
     
  7. mchristsen

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    I had the same problem with a Windows 2003 x64 installation on IIS. No matter how many times I reinstalled it would not work. I finaly installed 3CX using Cassini and all is well.

    Michael.
     
  8. rrable

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    This happened to us again this morning. twice in two weeks now after system had been running smoothly for a couple of months. A caller calls in and received the message "an error occured in IVR session sorry" then is disconnected. this is a latest version 9 install with abysis. Any ideas?
    Randy
     
  9. ayachem

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    I tried several suggestions from the forum without success, but I got it working by just restarting the Abyss service. In our case the IVR suddenly stopped working overnight.
     
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