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Make a call from CTI

Discussion in 'Windows' started by srjbrouwer, Sep 25, 2015.

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  1. srjbrouwer

    Joined:
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    L.S.,

    Situation:
    Clients connecting externally
    Phones and Windows Client in different network
    Yealink Phones

    -----
    Since v14 clients are unable to make a call through the CTI client, with or without the tunnel.
    On 12.5 this was working fine.

    Did anyone manage to get this working?

    Kind Regards,

    Sander Brouwer
     
  2. carolinainnovative

    Joined:
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    Second.

    I have a remote phone for which I can no longer use 3cxphone to initiate a call - which means no TAPI or anything like that. The "makecall" feature has been removed - which is fine, it was always annoying to jump back and forth between in-office and out-of-office - but I would really like to figure out how, then, to make 3cxphone work again at this remote location.
     
  3. Charles_3CX

    Charles_3CX New Member
    3CX Support

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    Hi there,

    Make Call has been re-introduced in v14 SP1. CTI will only work if connecting remotely through a 3CX SBC.
     
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  4. ian.watts

    ian.watts Active Member

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    14SP1 here, and CTI from my home office (remote extension, remote CTI) works to MakeCall either my SPA525G2 here.. or (finally! yay!) I can choose my office phone SPA504G instead.

    The choice is good.. beforehand it would be "who knows!" for which handset gets the MakeCall.

    CTI works without SBC just fine on a remote setup.

    I have since then gone softphone at the office.. still prefer the 525 at home for some reason. Go figure.
     
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