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Make phone available after completing call to answer incoming call

Discussion in '3CX Phone System - General' started by James Price, Mar 10, 2018.

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  1. James Price

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    I'm curious to know if its possible to make phones available again once you complete a call? For example:

    You're on the phone to someone, then another call comes in and there is no one else to answer this, you complete the call you are currently in to answer the incoming call. Your phone should automatically appear available in the Ring group, start ringing and allow you to answer the call.

    We've currently got Snom D375s & D715s on the system, currently I cannot seem to find how to do this, any solutions / suggestions would be very much appreciated!

    We're running the latest release of 3cx

    Thanks!
     
  2. Saqqara

    Saqqara Well-Known Member

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    Not possible with ring groups , as the system polls the extensions as the beginning of the ring group call and does not detect you have finished the call.- you can use group pickup to pickup any ringing phone but it does not mean you will pickup the correct call

    Change setup to use queues instead - https://www.3cx.com/docs/manual/call-queues/
     
    YiannisH_3CX likes this.
  3. leejor

    leejor Well-Known Member

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    ...or add a second line key to the set, a part of the same ring group, if they often find themselves in that situation.
     
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