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- Jan 23, 2011
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Hi all! I know this has been discussed before, and I read a number of posts on the subject, but they are all from some time ago and I am not sure if what I am about to describe can be achieved.
Using our current PBX attended transfers work like this:
I am speaking to Client, and need to transfer the call to Bob at 501. On my phone I dial *501# and Client is put on hold (hears music) and Bob phones rings.
When Bob answers I can ask him if he wants to take the call. If he says yes, I just hang up and Client is connected to Bob.
If Bob says no I press * and I am connected back to Client.
(incidentally, if I want to do a blind transfer I just hang up while Bob's phone is ringing, and Client is connected to the ringing phone)
How do I do this?
I apologize in advance if I missed the point entirely, your guidance will be greatly appreciated!!
Using our current PBX attended transfers work like this:
I am speaking to Client, and need to transfer the call to Bob at 501. On my phone I dial *501# and Client is put on hold (hears music) and Bob phones rings.
When Bob answers I can ask him if he wants to take the call. If he says yes, I just hang up and Client is connected to Bob.
If Bob says no I press * and I am connected back to Client.
(incidentally, if I want to do a blind transfer I just hang up while Bob's phone is ringing, and Client is connected to the ringing phone)
How do I do this?
I apologize in advance if I missed the point entirely, your guidance will be greatly appreciated!!