- Joined
- Nov 23, 2008
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- 30
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Hi,
Im stranded now. I have tried some diffrent ways of integrating 3cx with our custom made administrative CRM system and I cant get it to work like I want it to.
WORKS: We have already integrated our administrative CRM system so that we can make calls from it.
WORKS: We have integrated our administrative CRM system so that we get a phone log on our customers. We done that with both SMDR and CDR to socket.
DONT WORK: Now we want to locate a customer in our system by the phone number when we get a incoming call. How do we do that? With SMDR and CDR we only get info after we finnished the calls. Now we want info when there is a incoming call.
Somebody please tell us how we can do this. It have to be possible some way.
Best regards
Andreas
Im stranded now. I have tried some diffrent ways of integrating 3cx with our custom made administrative CRM system and I cant get it to work like I want it to.
WORKS: We have already integrated our administrative CRM system so that we can make calls from it.
WORKS: We have integrated our administrative CRM system so that we get a phone log on our customers. We done that with both SMDR and CDR to socket.
DONT WORK: Now we want to locate a customer in our system by the phone number when we get a incoming call. How do we do that? With SMDR and CDR we only get info after we finnished the calls. Now we want info when there is a incoming call.
Somebody please tell us how we can do this. It have to be possible some way.
Best regards
Andreas