Making an integration

Discussion in '3CX Phone System - General' started by ansu2723, Feb 15, 2010.

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  1. ansu2723

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    Hi,

    Im stranded now. I have tried some diffrent ways of integrating 3cx with our custom made administrative CRM system and I cant get it to work like I want it to.

    WORKS: We have already integrated our administrative CRM system so that we can make calls from it.

    WORKS: We have integrated our administrative CRM system so that we get a phone log on our customers. We done that with both SMDR and CDR to socket.

    DONT WORK: Now we want to locate a customer in our system by the phone number when we get a incoming call. How do we do that? With SMDR and CDR we only get info after we finnished the calls. Now we want info when there is a incoming call.

    Somebody please tell us how we can do this. It have to be possible some way.

    Best regards
    Andreas
     
  2. KerryG

    KerryG Active Member

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    Without knowing how your CMS system works its hard to say, is it web based? Does it use a TAPI connection?
     
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  3. ansu2723

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    Well, the thing is that we can do what we want with our system. If there is a way that 3cx can suply us with the phonenumber when a call starts we can handle it. Our system is based on a SQL2008 and we got win32 programs server and client programs , also web- and mobile phone based interfaces.

    We are the developers of the system. So anything 3cx can give us we can use.
     
  4. ansu2723

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    I can do it by using Call assistant and letting it start a program that triggers my system with the incoming phone number, but I think this is a clumsy way. Can i listen on a tcp port or something like that, or like the CDR? That would be great.
     
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